I called TE on a Friday afternoon at 3:30 upon discovering I had a blown circuit breaker that affected 2 bedrooms. Much to my surprise they had someone available to come out in about an hour. William was awesome!!! He arrived right on time, was very knowledgeable, very patient and very professional; and he took the time to answer my many questions in a cool, calm, and collected manner - even after having to spend an extended time in my 100+ degree attic to drop a new line in a very hard to get to location. Not once did I get the feeling that I was bothering him, nor did I get any impression that he was in a hurry to get done and get out on a Friday night. TE is very lucky to have him. I was VERY impressed and wouldn't hesitate to contact TE again.