The four stars is because it would have been helpful if someone from sales would have showed up at the time of installation to be sure the installer was clear on the details of the install. Fortunately I work from home so could answer how the pickets were going to face. I was told it would be in the work order but obviously the installer needed that clarification. The last reason for the four stars was the language barrier between myself and the installer. Several issues came up that needed solving and it was hard to communicate. All this being said the final product is gorgeous and Felipe did a masterful job.
