Service was very good. No appointment was set up though. This took up over an hour of my staff and my time. It happened to work out though it took us away from work we doing. There are many days when we could not be pulled away from school programs and meetings however. It would be nice to have an appointment set up in the future if this is going to entail that much of our time. We would want to make sure that we have someone ready and available to help as needed.