Tony responded promptly and met me at the facility. He patiently explained what happened, potential causes and recommended next steps. I will request him for our upcoming annual inspection and even consider switching our fire protection service from our current provider to Fire Systems based on my positive experience. I appreciate he mentioned this is a service you provide.
Response from Fire Pros Inc:
Thank you so much Kym for sharing your positive experience with our company and our technician. We appreciate your business.
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Corey came to our location for the first time to inspect our fire extinguishers. He was personable, professional and very thorough in his work. A great asset to the company!
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Sean is awesome!! When I came to open the facility, I was no longer angry about getting up early when I saw Sean! He's personable and extremely professional. He is knowledgeable, friendly and extremely Punctual! I would recommend him to any business looking for a great personality and the expertise to match! This is my second encounter at a second location and the quality that he offers is impressive! Thanks Sean for the wonderful service!
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Portable Extinguishers Inspection
Alarm Systems Emergency Service Call
Arrived On-Site Front Inner Door Corby Key Pad was non-Functional. After further investigation I found the Ground Static collar violet wire disconnected causing key pad to lock up and cease functions. Per. Corby Installation Cut-Sheet Violet static collar wire must be connected to prevent static discharges to key Pad. Replaced Key Pad, Wired, and Programed Key Pad, and Reconnected static ground Collar, and Tested ***All Systems Normal and Reset ***
Arrived On-Site Building was in Active Fire Alarm Mode With Kitchen Smoke Detector in Alarm. Found smoke Detector Removed and Wires partially disconnected. Attempted to clean smoke Head and re-Fastened Wiring and attempted System Reset. System would not reset was later informed that smoke detector was water damaged earlier in the week. Replaced smoke detector and Base and re-programed Detector type and Tested new Head and Reset System ***All Systems Normal and Reset ***
***Customer stated He has supervisory on Panel and Requests Emergency Service*** Arrived On-Site FACP States Supervisory Tamper Boiler Room Sprinkler North Hallway (M33 P 077) Located Sprinkler Tamper Switches (2-OSY VALVES) Found Excessive grease build up in groove where Tamper Switch Arm Rests. Removed Grease build up. And reset Switch ***All Systems Normal and Reset ***
Customer calling about front Door Mag Lock Releases On it's own. Wants Emergency Service to check. Arrived on-site found front door dyna Lock was releasing on its own momentarily after code being entered. Door would Un-Lock Normally and then secure it self normally. (But then the Key Pad would momentarily disarm buzz and unlock Mag Lock and then Re-Arm it self). Re-Programmed Corby Key Pad and Tested multiple times ****All Systems Normal and Reset ****
Customer calling about front Door Mag Lock Releases On it's own. Wants Emergency Service to check. Arrived on-site found front door dyna Lock was releasing on its own momentarily after code being entered. Door would Un-Lock Normally and then secure it self normally. (But then the Key Pad would momentarily disarm buzz and unlock Mag Lock and then Re-Arm it self). Re-Programmed Corby Key Pad and Tested multiple times ****All Systems Normal and Reset ****
Spoke to Shanquika Portable Extinguishers Inspection Annual Fire Extinguisher Inspection (17 units) Deficiency: they need a cabinet key. 151 key Deficiency: need 8 new Plains of glass for cabinets 10 in wide and 21 in long
