Great work and service. Robert was very professional and comprehensive with his work.
Alex did a great job working through the issues and getting the system back up and running. Thank you for sending him. Although we didn't find a root cause for the issue, we have a follow-up scheduled on site to determine next steps. Thanks Alex for all your work in the middle of the night!
Tony responded promptly and met me at the facility. He patiently explained what happened, potential causes and recommended next steps. I will request him for our upcoming annual inspection and even consider switching our fire protection service from our current provider to Fire Systems based on my positive experience. I appreciate he mentioned this is a service you provide.
Response from Fire Pros Inc:
Thank you so much Kym for sharing your positive experience with our company and our technician. We appreciate your business.
Great Guy vary knowledgable
Corey came to our location for the first time to inspect our fire extinguishers. He was personable, professional and very thorough in his work. A great asset to the company!
Sean is awesome!! When I came to open the facility, I was no longer angry about getting up early when I saw Sean! He's personable and extremely professional. He is knowledgeable, friendly and extremely Punctual! I would recommend him to any business looking for a great personality and the expertise to match! This is my second encounter at a second location and the quality that he offers is impressive! Thanks Sean for the wonderful service!
Emergency Service Call
Completed Emergency Service Call ***All Systems Normal and Reset ***
Completed Emergency Service Call *** All Systems Normal and Reset ***
Completed Emergency Service Call On FACP and Returned System to ***All Systems Normal and Reset ***
Portable Extinguishers Inspection
Alarm Systems Emergency Service Call
Arrived On-Site Front Inner Door Corby Key Pad was non-Functional. After further investigation I found the Ground Static collar violet wire disconnected causing key pad to lock up and cease functions. Per. Corby Installation Cut-Sheet Violet static collar wire must be connected to prevent static discharges to key Pad. Replaced Key Pad, Wired, and Programed Key Pad, and Reconnected static ground Collar, and Tested ***All Systems Normal and Reset ***
Arrived On-Site Building was in Active Fire Alarm Mode With Kitchen Smoke Detector in Alarm. Found smoke Detector Removed and Wires partially disconnected. Attempted to clean smoke Head and re-Fastened Wiring and attempted System Reset. System would not reset was later informed that smoke detector was water damaged earlier in the week. Replaced smoke detector and Base and re-programed Detector type and Tested new Head and Reset System ***All Systems Normal and Reset ***