All good, expect Ken didn't speak with me prior to leaving the site to confirm the work had been done, so I was unaware as to when he left.
Response from Fire Protection Team:
Hi Megan. Thank you for your review. I’m sorry to hear you had such an experience, but I really appreciate you bringing this issue to our attention.
Plug off dry pendants that go into cooler/ freezer
Replace sprinkler heads thru out building