The technician actually called to inform me that he was running ahead of schedule and wanted to see if it would be alright to show up an hour early. This was absolutely fine by mw and he promptly arrived when he said he would. Together we proceeded to the two inoperable sensors and it was immediately obvious that he was not extremely well versed with this product but together we able to work through the testing and by simply unplugging the sensor for a couple minutes then plugging it back onto the control board, both units began functioning properly. As he attempted to loosen a top locking nut I had to remind him of the, righty tighty, lefty loosey saying given he was attempting to loosen when in fact he was actually tightening the nut. Although somewhat green, he was very nice and in the end we parted ways with me indicating I would keep you all informed if the sensors went dead again. He said he was going to research to learn more about them should you all need to order replacements. This was a very simple service call and hopefully one he will add to his bank of knowledge so that next time his confidence level is higher.
