Jesse was able to make it out to our building on the same day that we placed a service call. We had two false alarms over the weekend and I was unsure as to how long it would take to get a technician out and the problem rectified. Again, Jesse was out within a short time frame and provided us with an explanation as to the suspected cause. Thanks Jesse!
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Great service by a friendly and professional crew.
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Northwest Fire Systems is amazing, they respond and schedule quickly, office staff and technicians always have amazing customer service and the technician ended up going above and beyond for us today. We will continue to use NWFS for our building.
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Marlon provided very detailed information on why our fire panel was tripping and how we can improve our panels and come up with a solution. We were satisfied with the work performed today.
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Jesse has worked on our property many times and he is amazing. He was able to figure out a problem that we've been dealing with for some time missed by many other service technicians and contractors and fixed it easily. He is very knowledgeable and informative with great service.
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We recently switched to NW Fire Systems from our previous contractor and we couldn't be more pleased with the response and service we have received since. NW Fire has always been responsive so far and highly professional. In trying to resolve our latest issue, the two technicians that came out worked for a solid shift, only stopping to eat lunch for a brief time. I appreciate the dedication and stick-to-it-ive-ness. Keep it up!
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Marlon was very knowledgeable and works efficiently, very professional and friendly.
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Called to fix a sprinkler head and came out within two hours and got it taken care of! Very friendly fast service
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Replaced Smoke head on Duct detector and wired module back together. Reprogrammed M18 into panel. System back online in Normal condition.
Customer has had this issue for a long time now and it usually corrects itself. It is common these troubles get stuck on the panel and the communicator needs to be reset to clear this. Reset communicator and cleared trouble. Customer stated they have already had someone out to see if a radio would work but the connection around the building is to poor. The only way they said would be to place the antenna on the roof.
Found that the power supply located behind FACP in electrical rm had an output (1) trouble. Each output was set for aux power but output 1 was not working. Used empty output 5 and programmed to aux power to clear trouble.
(2) Troubles on panel upon arrival. Rm 229 Sounder base Fault, found that detector has power but connection behind device was slightly loose corrected and made sure device was seated properly. Trouble cleared. The 2nd trouble is coming from the third floor speakers suspect the issue is in one of the ADA RMs recommend return trip with notices given to all of the 3rd floor.
Annual Fire Alarm, Sprinkler and Pre-Action Inspections
Located (1) bad Potter PAD-100-MIM address 28. This device is located inside the attic. Will need to replace to clear trouble.
Replaced (1) SPKR/Strobe Located inside laser Tag RM.
(23) trouble for CO/Smokes upon arrival. All smokes have power and panel states EOL trouble which for these devices stand for End Of Life due to expiration. Devices are IDP-Fire-CO Customer has a total of: 35 Told the customer it’ll be up to them to decide weather they want to replace all of these style devices or just the 23 in trouble.
Open on NAC 2 trouble coming from low batteries on Power supply 2 next to FACP. Did not have any new 12v8ah used charged but dated batteries to temporarily clear trouble. Will need return trip to replace (2)12v8ah.
