Northwest Fires Systems responded in a very professional manner to a challenging situation. One of several systems on our private property, installed by another contractor, was not working. The original contractor refused to service the unit. NW Fire jumped in. After several service calls and working directly with the system mfg., the system was repaired. The co. owner Ira Potter, not only kept us up to date, but performed hands on service. To finalize the repair. Their entire staff was very responsive, highly skilled and on time. I have over 50 years in the construction business and found NW Fire to be an exceptional co. to work with. Their service personnel is highly skilled, responsible and always on time.
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Samantha was absolutely AMAZING! I appreciate her attention to detail, awesome communication, and extremely cheery nature :)!! Thank you so very much for your care this morning!!! You went the extra mile!!!
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Marlon and his apprentice did a great job. They were very professional, answered all my questions and were very personable.
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One thing that I value the most as a Director of Engineering is Communication and NWFS does and exceptional job at that. I can trust that NWFS will reach out to me and continue the communications even when other items distract my attention, all while not being pushy and having the patience to make sure the job is done right and I am kept in the loop throughout the whole process.
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Always great working NW Fire, they are all very knowledgeable and JR is one of the best people have I have ever worked with!
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This was the first time going through the 5-year Hydo test and Marlon was very patient explaining what was involved. He has great customer skills and a wonderful sense of humor. I would highly recommend him for doing this work.
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Jesse is always a welcome site when he comes out to our property. I know whatever is wrong will be fixed when he shows up. Great attitude, fun to talk to just an all-around great dude.
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Thomas was great! He got the work done quickly and was very friendly
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Tom and Caleb were in and quickly completed their tasks with no disruption for us.
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Marlon was amazing. He tried his best to come up with a solution for us until we could get the quote back from his team.
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My day always goes better when Marlon arrives on-site. This man has been making my job easier for the past 15 years. He is always welcome at any facility I am at. He needs a raise!!!
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Jeff was very professional and seemed to really know the system.
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They are always great to work with and are always willing to help in a pinch!
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In Duvall today for a residential sprinkler system service call, diagnosing a problem with a tank & pump system. Single family residential sprinkler system service is our specialty! After getting some technical support from Talco Fire Systems, we were able to find that the check valve was faulty.
Over the phone assistance with putting the fire alarm system in test for restoration work being done at the property.
Reset dry sprinkler system on roof Reset facp Reset elevator Cleared low air on dry system p1
BLDG A: This fire panel shows F1-5 troubles and low battery. These troubles are zone troubles. The panel circuit board has clear signs of corrosion and these circuits are reading clear so they should not be in trouble. This FACP will need Replaced, the fire panel is a MS-5024UD. The customer would like us to use as much of the existing devices such as mini horns and pull stations if compatible with new FACP. BLDG D: Low battery on AES radio, replaced (1) 12v8ah Battery. BLDG-F: No signal issues at this time suspect radio lost communications and has now restored itself.
