Overall Experience
Quality
Professionalism
Convenience
Overall Experience
Quality
Professionalism
Convenience
Overall Experience
Quality
Professionalism
Convenience
The technician arrived on time, performed the work quickly and was very pleasant.
Overall Experience
Quality
Professionalism
Convenience
Overall Experience
Quality
Professionalism
Convenience
Daniel was courteous, friendly, and right on time. Explained my options clearly and did a great job.
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Thank you A1 Garage Door Service; I thought I was getting a simple tuneup/service today BUT my project turned out to be more extensive than expected. Your technicians, Robin and Brandon, were most polite and courteous, helped in identifying the issues today. Robin was patient in explaining work that would be done, pricing. answering all my questions. Turned out work today was a complete “rebuild” on the door, new everything except the door..... Robin helped sell this to me by offering 12 month free financing for which I qualified. Work was done in rapid time and the door now operates beautifully. Thank you Robin and Brandon for coming to my rescue :)
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Daniel was very knowledgeable and polite! Definitely would recommend and will use in the future!!
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I called A1 Garage Door Service at 10:45am when I discovered my garage door was not working. I was given an arrival window of 12-2pm, and Technician Daniel arrived to my home at noon! That was amazing, and is not typical customer service today! Daniel was very knowledgeable and personable. I enjoyed talking with him, and appreciated how he worked with me. I never felt like Daniel was trying to rip me off. He explained all of my options very clearly. I will not hesitate to call A1 Garage Service for any future needs.
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The price was DOUBLE what I pay for the same solution in Madison
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Convenience
Explained to customer what needed to be done so we could install doors.
16x7 Stratford 3000 Ribbed white
1. What Is the Issue? _________________________________________________ 2. Have they ever used our service? 3. Are they the homeowner? _________________________________________________ 4. What Date/Time Slot Did They Commit To? 5. Sometimes our technicians Can Run Ahead of Schedule or Behind/Open Availability Outside of Window? 6. IF Customer Was Unable to Commit to Full Time Block, Who Authorized and What Are There Restrictions [This requires approval]. ____________________________________ 7. Is this an overhead garage door or a barrel roll up door? 8. Are you calling about a new work order or existing work order? 9. Is this related to a home warranty claim or insurance claim? 10. Do you live in a gated community?
Fixed belt on Guardian that christian did not tighten enough so belt twisted and running upside down. Took belt off and straightened everything. Also door is too far from jams causing excessive light. When we go back to replace panels we will make necessary adjustments.
Unable to correct. Need to consult with Luke. See pics.
18x7 clopay 4301 flush desert tan with trim
