3254 E Broadway Rd, Unit 1
Phoenix, AZ 85040
4805258531

Local Reviews
for derby, ks

Rated 4.9 out of 5 stars based on 23 customer reviews

Great service, long time overdue.

Now peace of mind knowing that my garage door will last several more years without worrying if or when it will break or become unfunctional. The previous owner neglected to do any preventive measures to keep it operational. No more worries as to it breaking down or coming off track.

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Great service very friendly and knowledgeable

Had an amazing experience. Technician Charles was very friendly and knowledgeable. Didnt try and sell me parts I didnt need. Got my door fixed quickly and right. So very happy with the service.

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SUPERB

It was amazing to feel safe with the way all of the communication is handled. Once they call you, they send a text with the picture of the person that is coming to your house. There's a small bio on them, so you're already getting more info from someone that's coming to work on your house than a dating app. He was upfront, gave quality detail of all the items that were available and was able to get the job done in a timely manner, as well as keep the area clean. His name was Charles, and while they may some quality people working at A1, he was sensation and highly recommend him.

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Satisfied customer

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Charles Franklin = awesome

Charles Franklin with A-1 is a Great, knowledgeable dude. Super informative, super helpful, gave lots of options, worked quickly, and he was very professional. Explained stuff to me, explained stuff again to my wife, talked about pricing and different things he and the company could do to help... just an all around positive experience. Some technicians in other companies are total toolbags with 0 customer service but Charles is clearly customer first guy. The pricing was perfect and affordable, they were quick as hell to make an appointment for me, and came out to my house within a day and a half... then Charles fixed it on the spot w/in an hour.

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Great customer service

Very knowledgeable and more than willing to do whatever it took to rectify the situation. No complaints whatsoever.

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Excellent Service

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Technician was very good Customer service lacking

Waited 6 hours on first set up service call. No one contacted me until after I sent text which was after the 5 hour time frame for them to be here. Received text at 7:20 pm after they were due between 1-6. Wasted a Saturday afternoon waiting. Once tech got here at end if time frame (8-1) he was very efficient

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Great Service

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Great Service! A tad bit pricey, but SO worth it.

The same thing happened to our garage door about 7 years ago (a different company fixed it then) as happened today, and today’s service was about double the cost. However, it was worth it to be able to have it fixed on the weekend, with a great deal of speed, efficiency, and professionalism. We appreciate it and don’t mind paying the extra for such great service. We also found the extra lengths you went through to text/call when you were on the way, and with the technicians bio a great show of customer service. Thank you!

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Job Locations
for derby, ks

Charles  F.

Charles F. Job Checkin

Tune-up


Charles  F.

Charles F. Job Checkin

LM 8550, Tune-up


Charles  F.

Charles F. Job Checkin

Springs, rollers, tune-up, ORB


Charles  F.

Charles F. Job Checkin

LM 8550


Charles  F.

Charles F. Job Checkin

Springs, bales, Bearings, and Rollers


Charles  F.

Charles F. Job Checkin

Phone Door Quote


Charles  F.

Charles F. Job Checkin

LM 8355, Keypad, and ORB


Charles  F.

Charles F. Job Checkin

Conversion


Charles  F.

Charles F. Job Checkin

Springs, cables, and bearings


Charles  F.

Charles F. Job Checkin

Two Conversions and Lm 8355


Charles  F.

Charles F. Job Checkin

Springs, cables, drums, bearings, ORB, rollers, Opener, extra remote


Charles  F.

Charles F. Job Checkin

A1 Member Tune-up


Charles  F.

Charles F. Job Checkin

Cable replacement.


Charles  F.

Charles F. Job Checkin

Strut and trolley assembly


Charles  F.

Charles F. Job Checkin

Bottom seal replacement