Waited 6 hours on first set up service call. No one contacted me until after I sent text which was after the 5 hour time frame for them to be here. Received text at 7:20 pm after they were due between 1-6. Wasted a Saturday afternoon waiting. Once tech got here at end if time frame (8-1) he was very efficient
The same thing happened to our garage door about 7 years ago (a different company fixed it then) as happened today, and today’s service was about double the cost. However, it was worth it to be able to have it fixed on the weekend, with a great deal of speed, efficiency, and professionalism. We appreciate it and don’t mind paying the extra for such great service. We also found the extra lengths you went through to text/call when you were on the way, and with the technicians bio a great show of customer service. Thank you!
Did a very good job. Charles took the time to explain what he was doing and showed me exactly what I needed. Very professional and personable.
Reasonable and professional. Explained everything well.
Awesome customer service
Charles did an excellent job repairing our garage door. He was very pleasant, worked diligently, and was able to get everything back in great shape.
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