Kelly did great job and got the problem taken care of.
Charles represented his employer in a very professional manner. He analyzed and explained the problem and then shared options to resolve it. He was very polite.
Charles presented himself as professional and demonstrated his proficiency. My springs were way out of adjustment, the rollers were shot, and numerous screws were loose. My garage door now manually opens and closes easily, which was a prerequisite to my replacing the broken belt on the garage door opener. (The belt failed because the door was significantly out of tune.)
Great work done by Charles!
Charles was excellent, patient and super efficient! He got the job done while staying in budget and got it done quick! Thank you!
Fixed track and put rollers back in track
Installed new opener
High Cycle Springs and Bearings
G&S Replacement and Quiet Door Special
Replaced spring with upgraded system
A1 Membership, Guardian 615, and Overhaul
1. What Is the Issue? customer states that the cables are not broken but they are hanging _________________________________________________ 2. Have they ever used our service? yes 3. Are they the homeowner? yes _________________________________________________ 4. What Date/Time Slot Did They Commit To? 10/14/18 @1pm-6pm 5. Sometimes our technicians Can Run Ahead of Schedule or Behind/Open Availability Outside Of Window? no 6. IF Customer Was Unable to Commit to Full Time Block, Who Authorized and What Are There Restrictions [This requires approval]. none ____________________________________ 7. I wanted to confirm if this is for a residential property (if commercial confirm if barrel or overhead and how high the opening is)? overhead 8. Are you calling about a new work order or existing work order? new 9. Is this related to a home warranty claim or insurance claim? no 10. Do you live in a gated community? no 1. What Is the Issue? customer states that the cables are not broken but they
Replaced springs roller and bearing
Guardian 628 Instal x2