Kyle Brown was quite thorough, but I needed to ask a lot of questions. I needed a total garage door opener replacement. I had replaced the light bulbs with LED bulbs that caused the opener to not function. The cost of the replacement kept escalating as I asked more questions. I would have preferred knowing the price range and then be able to choose from the options. I now have a very quiet opener with a very bright LED light that will not have to be replaced. Kyle did a very professional install and we are happy with our purchase and the fair price.