So far an all-around excellent customer service experience. Called on a Sunday - reached a live person! Made an appointment for the following Saturday 8-10 a.m. Nick called at 7:50 to say on his way and arrived promptly at 8:00. Unfortunately, couldn't be repaired and had to install a new opener, which was done in about 90 minutes. Thorough explanation of new unit (how it works/recommended maintenance/etc.) Only reason I haven't given five stars (yet) is because I want to wait to make sure it works as well as I think it will.