Impressed that I was able to schedule Friday evening around 7-8 P.M. and told a repairman would be by between 9-12 A.M the next day ( Saturday). Dusty the repairman was awesome and early as he showed up slightly before 9 A.M. He went over my options and gave me a very reasonable price quote. I told him if he needed any help from me to knock on the door. I hear a knock about a half an hour later thinking he could use my help lifting the door or something but instead he said he was done. The man is a wizard. He had to replace a couple brackets on the door, reconnect and rewind the steel cables on both sides, realign the track and replace a few rollers and then properly lube the rollers. Anyway, if Dusty is a "typical" repairman at All American, they have a wonderful staff. Thanks again for providing customer service at a level I haven't experienced in quite some time. It's a breath of fresh air as most customer service has become a joke these days. All America exceeded my expectations on customer service, honesty, knowledge and cost.
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Dusty was very helpful and were very pleased with the service he provided. He arrived on time; he showed me the problem and gave me advice on the options to repair the issue. He did not try to sell us things that we did not need but he provided us with information on the options available for when we wanted to upgrade or replace our current door. I would highly recommend him and the American Garage Door Co to anyone who has a problem with a garage door.
Response from All American Door Co.:
Thank you so much for sharing your amazing review with us and the community!
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Quick and Easy!
Response from All American Door Co.:
It was a pleasure serving you and your family. We really appreciate you taking the time to share your feedback with us and the community.
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Right on time Very knowledgeable Very polite
Response from All American Door Co.:
We are so grateful for your kind words.
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Response from All American Door Co.:
We're thrilled to hear that you enjoyed your experience with us. Thank you for the positive feedback.
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Excellent response to my emergency. Technician was very thorough and explained everything very well. Prices were a bit more than anticipated.
Response from All American Door Co.:
We're so happy to hear that you had a great experience with us. Thanks for leaving a positive review.
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Was able to get a next day appt and the problem was quickly diagnosed and fixed. Thanks, Jen
Response from All American Door Co.:
Thank you for taking the time to leave such a positive review! We're glad to hear you had a great experience with us."
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Did a great job. Was thorough, workmanship looks top notch and was very informative before he left. Highly recommend
Response from All American Door Co.:
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.
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Jeremy did a wonderful job replacing our two garage doors after hail damage. He was quick, efficient and very thorough. I highly recommend Jeremy and All American Door Co for garage door work.
Response from All American Door Co.:
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.
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Jason did a great job. Was on time and install job was smooth with no issue.
Response from All American Door Co.:
We are incredibly grateful that you took the time out to leave us a 5-Star review.
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Dusty was a great technician, very kind and knowledgeable.
Response from All American Door Co.:
We are incredibly grateful that you took the time out to leave us a 5-Star review.
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Best price in town. Technician was great, and friendly. Just had it done today.
Response from All American Door Co.:
Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work.
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Same day service and excellent work. Garage Door has worked better than ever with every issue fixed.
Response from All American Door Co.:
Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work.
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Dusty explained what needed to be repaired and the cost of the repair. He also suggested future maintenance that could be done on an annual basis to preserve the door and its operations. He was very thorough, efficient and professional. Dusty arrived and completed the job in a very timely manner.
Response from All American Door Co.:
Thank you for taking the time to leave such a positive review! We're glad to hear you had a great experience with us."
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I called on a Sunday afternoon at 3pm with a garage door that broke suddenly and would no longer close. All American was out to my house within just a few hours and worked through the cold and dark to get everything back up and running. Pricing was very clear and easy to understand and I was given options on which parts I would like to go with, from basic to upgraded. I was in control of the total price of the project. I would recommend All-American to anyone in need of garage door repair or replacement.
Response from All American Door Co.:
Your kind words mean a lot to us. Thanks for leaving such a positive review!
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Jeremy installed new garage door and opener
Garage door service, garage door repair, broken spring replacement LiftMaster professional installations Eagan, Minnesota
Customer called because they were having issues with the door opening. Once I got on site I was able to see the issue at hand, the issue was an extremely noisy and dried door so the recommendation for today was a tuneup. Once the tuneup was completed. The door had ran up and down flawlessly with zero issue, recommended the customer to have us come out for an annual tuneups because of the usage of the door was exceeding the expected daily cycling.
Customer called because their door was sitting crooked when they tried to leave this morning. Once I got into the garage, the issue was a cable rusting out. Recommended parts to be replaced were cables, rollers bottom brackets, the vertical track was still in good condition. Typed up an estimate for the customer the customer did authorize with the part replacements. Once I got the door up and running, the door ran like it was brand new.
Customer called because they were having issues opening their garage door. Once I got on site, I did confirm the door was not opening once I did my inspection. I found that a spring had broken. Recommended replacement of both springs due to cycle life, typed up an estimate for the customer which they did authorize. Once bolt springs were replaced, the door had balanced, operated well every time flawlessly
Customer scheduled an appointment because the door was not opening for them after several tries attempting to open. Once I got on site, I diagnose the issue as a broken spring typed up an estimate for two springs to be replaced for the customer. The customer authorized it. When all work was completed the door balanced out very well, the door had ran level smoothly and flawlessly.
Garage door service garage door repair garage door, tuneup roller replacement
We came out for a door going up only a foot to come to find out that it’s a broken spring. We also had other worn parts that we took care of before. They caused any more issues. Replace the springs and bearings and center bearings now the door runs nice and smoothly.
Customer called because they were having issues opening up their door, once I was able to inspect the door. I found that a spring was broken as well as cables and bottom brackets were rusting out. I went over options with the customer as for the parts Customer like the sound of lifetime warranty parts so I did replace those parts for the Customer as well as the spring. Once all the work was done and the parts were replaced, the door had operated smoothly and flawlessly every time.
