Got a call roughly 20-30 minutes before they arrived. Explained what I was experiencing and they were knowledgeable with troubleshooting and figuring out the issue. Didn’t take long to resolve the issue with a minor re-tweak after testing. I would prefer a narrower estimated window range for the service appointment but given it’s a service job, I do understand that is not something always easily to schedule. Overall was a great experience and the second time I’ve contacted them for assistance.
