9-2-2015 Problems with the chimney were visually pointed out to me and I was impressed with the technology to see video on a computer screen inside of the chimney. I have a hard time believing that this much damage occurred since last December when the company installed a new damper on the top of the chimney. The only work that was done on this day was chimney sweeping and work on top of the chimney. From what I could see of the quality of finished work (from the ground and a photo) everything looked good on the roof when completed. After the chimney sweeping, small pieces of wood and broken tile bits remained in the fireplace in a pile - which surprised me that it was not removed/disposed of (I saw this when I opened the fireplace after he left). Tyler was very polite, personable, and explained everything nicely and in a respectful manner. Finally, I don't mind someone using my hose on a hot day to cool off, but the water should've been turned off and the hose returned to where he found it instead of leaving it snaked into the yard and over my flowers and leaving the water pressure on; he also forgot his smartphone in my house -- it does make me wonder a little about attention to detail on the work since I am unable to get onto the roof to look at that for myself.Overall much more expensive than I expected but maybe it's standard, although the sweeping fee is definitely more than some other companies that also use video based on my Internet searching. I said a few negative things but it's meant as constructive criticism so you can be more aware.
