Wonder experience with customer service , the CSR understood my problem and anxiety and helped solve the issue the same day.
I have been a customer of Tevis Energy/Modern Comfort since 1992 when they installed my heating and cooling system on the house I was building. It consisted of 2 heat pumps and back up oil furnace for the first floor heat pump, they did an excellent job. In 2012 when they came out and performed the annual maintenance they found an unrepairable issue within the furnace and suggested replacement. Then the issue of compatibility of older freon to newer freon, so I said give me a price on replacing furnace and heat pump together. After tech called and got me the price, I asked him to get a price on second floor heat and heat pump. After receiving the price for all of it I presented a counter offer which they accepted as long as they could do it all that day, It was about 1030 am. the Tech started taking out the furnace and by 11am there were 5 trucks and 4 more techs at my house. At 830 pm the last 2 techs left after verifying all systems worked and they still do Since then I have had Tevis install propane log set in my fireplace and hook up propane line and tank to my standby generator. Over the 33 years I have had only few minor blimps with Tevis that where always resolved. I would say over the 33 years Tevis energy and Modern Comfort have provided me we outstanding advice and service! Thanks
We love your company and your service is awesome, delivery is spot on! I am so sick of getting messages that we need to catch up on our payments. We got two! We have a credit balanced of $983.60. I owe you nothing! What is their problem? These are the things that trigger me. We pay you $302 a month and it is enough to get us through the season. We will not pay you $547. as requested and let you use our money!
Alway shows up the day we call.. and always fast delivery.. love that we have auto delivery plan.. really works well for us.. never had a problem at all.. thank you for your service
Timely, polite, conscientious regarding our property
Last week Modern Comfort Heating and Air service came to my house referred by Tevis. The man walked in and immediately said I needed a new furnace because it's old. I've never had any problems with it. He said he vacuumed it out, but I didn't hear any noise. He kept telling me I needed a new unit. He said anything older than 15 years was too old. My unit is 24 years old but the previous service people said it was fine and just needed yearly tune ups and cleanings. Comfort said the chimney was having problems and needed changing. I just had a chimney cleaner out three weeks ago and they said it was fine. Just needed painting outside. Chimney was clean. He said he put the sensor on to gage co2 and furnace air rating. He may have, but the furnace was turned off by my thermostat and he never checked that source. So he never turned the furnace on to fully check its running. He was a complete scam artist. Also he said Modern Comfort was a new company and wanted the business of installing a new furnace.I found out later that it's been in business for years and it is owned by Tevis oil company. I paid him $125.00 and never received a receipt for service or explanation of what service he did, maybe cleaning. I refused his plan which he never offered because he expected that I would buy a new furnace. UGH! A punch in the gut!
Tech was very polite and clean and did an excellent job
I don’t like that you have to charge a delivery fee when the cost of oil is already high.
Propane delivery next day or sooner
We appreciate you choosing us to be your propane delivery company
We appreciate you choosing us to be your propane delivery company
We appreciate you choosing us to be your propane delivery company
We appreciate your home propane delivery business
24/7/365 phone monitoring and heating oil emergency delivery is available.
Fuel delivery for residential customer heating their home with an oil boiler
Home heating oil service delivery next day or sooner
Home heating oil service delivery next day or sooner
Assisted a homeowner with a home heating oil tank fill
Completed a fuel oil delivery as part of the service to a customer
Completed a fuel oil delivery as part of the service to a customer