We booked our propane company, Tevis, to come out and light our fireplace pilots and identify why their records indicated our tank was out of propane (but the tank gauge said it was at 50%). The delivery person came out, confirmed the tank was at 50%, topped off the tank, and said the office would call to set up a diagnostic appointment and that he couldn't light our fireplace pilots. We have a "diagnostic" appointment set for a month from now.
Response from Tevis Energy:
Thank you for your feedback, Lurdes. We apologize for the miscommunication and inconvenience. We appreciate your flexibility and patience and are working diligently to get this resolved for you.
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They showed with out my requesting a fill up in the summer when my tank was at 70% and over filled it to 100%, my yard smelled like propane for two days. They are only supposed to fill to 80%. I called and asked why they would over fill and they said they would get back to me. Then they sent me a request to fill out a review for lousy customer service.
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The service was almost as if I waved a magic wand and they were out to fill my propane tank.
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Your Tech's have always perform extremely well and very professional. We hope to hear from your folks soon to get our NEW system costed and installed.
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I love Tevis Energy! Staff is always welcoming, curteous and helpful when I call. Deliveries are always timely. Best fuel oil company I've ever worked with!
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Never ever had a problem! Always delivered my propane without delay or any loss of propane!! The cost is moderate for today’s world!
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Easy, convenient, transparent service and delivery
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Tevis always keeps our oil tank filled. Prices are reasonable given the great inflation Joe Biden has caused us all to suffer in the last two years.
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Regarding your recent Propane delivery of November 12th
Regarding your recent Propane delivery of November 12th
Your recent propane delivery of November 12th
Your recent propane delivery of November 12th
Your recent propane delivery of November 12th
Local fuel delivery service that caters to residential and commercial customers
Fuel delivery for residential customer heating their home with an oil boiler
Thank you for choosing Tevis to be your propane provider