So friendly and instructed us on remote and differences from old TiVo. Also checked that our router was ok once we explained concerns with issues of losing internet.
Terry was great, took the time to explain everything. The new box is very disappointing, monthly bill keeps going up, features keep going down. Less space to record, and the big thing is no full screen variable speed fast forward. BIG DISAPPOINTMENT!!!
Terrence was thorough. He made sure I knew the option on the new install. Very happy
He was very informative, professional knowledgeable in and out efficiently good personality
Terrence was timely, kind, and went far above and beyond in helping me get WiFi setup and troubleshooting my router. Outstanding service all around!