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Ernie, our SECTV installer was on time, thorough and informative. Ernie should be congratulated as an ambassador for SECTV.
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Our service man was polite and gave us thorough explanations of the problem we had and the solution. Best experience we've had with service of any kind in our home.
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It took 1 email and 2 phone calls over 3 days to get someone to come out, but when Mike and his partner arrived, they quickly assessed and re-attached the cable that had been downed during our latest Lehigh Valley arctic blast snow and wind-storm. This included digging it out of snow on a steep hillside and then replacing the disfunctional modem. I was pleased with the end result, their knowledge, and Service Electric.
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