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The technician was very polite. The woman I talked to on the phone to schedule the appointment was not and gave me misleading information. This misinformation caused the technician to have to present contradictory facts but he was very calm and transparent about how that would affect my billing. Having the whole afternoon as a possibility for when someone can show up is not okay for someone who works 8-5, I can’t take the day off waiting for someone to get here.
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The installer was a nice guy. Very personable and also took the time to make sure I knew how to use the new TiVo setup. No mess, no noise and was done very quickly too.
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The installers waited for me to arrive from the office and were very professional.
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Overall Experience
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Install TiVo, internet and phone service
