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I can’t say enough good things about Charlie’s Heating and Air. They got me right in and had the problem fixed in no time.
Overall Experience
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Overall Experience
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Shawn was both friendly yet professional. I’ve never been disappointed by Charlie’s Air & Heating.
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As always, Charlie’s helped us when we needed it most. Daniel was very quick to resolve the issue and informative to the reason why the issue was happening. Great business and team, thank you!
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Overall Experience
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Shawn was excellent! He was thorough, knowledgeable, explained what he was doing and why, and very personable. I have complete confidence in Shawn’s workmanship. I am very pleased with the professionalism both Shawn and Pete (in estimating the job) showed. I will return to Charlie’s in the future!
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Overall Experience
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We recently had our winter furnace checkup with Shawn (service tech). He was very professional and thorough with his service checkup. Explained the operation of the heat pump and readings as he checked various components. He asked when he arrived and agin before leaving if we had questions or concerns with the furnace. He used shoe covers to protect the rugs in the house from dirt. This was the 2nd check of their 2-check, summer (AC) and winter (heat pump), maintenance plan so there was no charge for the call. We are are always impressed and pleased the the people and service we receive from Charlie's.
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Overall Experience
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Overall Experience
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All the people that work for Charlies are wonderful!! We have been customers for about 20 years would never think about anyone else working on our stuff!! They are very trustworthy!!
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We woke up to a cold house this morning. Charlie's had Daniel our house within two hours of our call and he quickly had us back up and comfortable. Every experience we have with the team at Charlie's has been positive.
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Overall Experience
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I recommend to anyone looking for quality service and knowledge.
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Complaint: No Heat Main System isn't coming on at all. Cause of the issue is a short in the O circuit. Need to investigate further to find and repair short. Most likely location is in the wire going to the reversing valve. May have found 2 possible spots so they have been sealed until we arrive to investigate further. 3/29/23 Found a possible rub through on the O wire inside the outdoor coil during last appointment. Sealed spot and thoroughly inspected low voltage wiring. Didn’t see any issues with O circuit and system has been operating normally since last appointment. Customer will monitor and let us know of any changes in operation.
Quote for new York Heat pump installation
Air Conditioning Repair Complaint a/c not operating properly Setting in thermostat was not correct. Unit shutting No off in defrost.
PCSA 2023 PREPAID AC CHECK UP. System is running efficiently at this time, charge looks good at this time, temperature dropped is good and filters are changed.
3/23 Washed coils for south sanctuary unit and pastors office mini split 3/24 completed cleaning of coils and outdoor electrical checks. Next time we need access to thermostat key to be able to check refrigerant charge and observe operation. 3/27 All filters are changed and refrigerant charge on systems are good. System supplying the Sanctuary on the north side was not running at all due to wire rubbing through and shorting out on the system. Repaired wires and verified operation of the system.
Furnace Repair Complaint: No Heat Observed operation. Had 1 code 3 and 1 code 8. Cleaned flame sensor. Heating at this time. Furnace under parts and labor through May of 2027.
Complaint water issue. Tested unit, checked everything over, it appears that the blower module is beginning to malfunction. Customer has been informed, they're going to think about their options
Washed condenser coils and replaced filters on roof. Belts need replaced when possible. Replaced a weak capacitor on room 309.
AC Maintenance PCSA 2023 AC Check Up Renewal Completed cooling maintenance, cleaned evaporator coil, flushed drain, checked air temps, checked blower amps, replaced filter Checked compressor and outdoor fan amps, checked capacitor, made sure system is working properly System is cooling at this time
Furnace Maintenance 2022 PCSA Heating Maintenance Free w/ Install Steve going to get new breaker to try. Double pole 60 in panel keeps tripping with no real sign of short. 3/23 changed breaker and ran emergency heat confirmed all 15 kw coming on and breaker never did trip. Observed 10 min of run time old run time never was more than 2 minutes. All checks good maintenance complete
Estimate for Heat pump and AC equipment install
Furnace Maintenance / Repair PCSA 2022 Heating Check Up Renewal At this time, furnace acted up once while I was here. Seemed like a limit switch issue. Bumped blower speed up in heating. Furnace has about a 45 degree rise.
Replaced filters for all suites except for suite H and the Den gym (both suites were closed when I was here
Heat Pump Maintenance PCSA 2022 Heating Check Up Renewal Completed heating maintenance, checked air temps in heat pump and electric heating mode, filter is provided by customer, flushed drain, checked blower and electric heat amps Checked compressor and outdoor fan amps, checked capacitor, checked defrost, made sure system is working properly, system is heating at this time *customer would like to know if we sell any WiFi thermostats and would like to get a price for one if we have them
Call is no heat on a carrier infinity communicating heat pump. Diag code on indoor board is a 44 (motor communication fault) typical with bad module. Line voltage and communication harness both getting signal with no response from blower. Module for sure needs replaced. The motor will likely work but would suggest replacing it due to age and price difference. Estimates has been written up and will be included. The module at $1300 and the module and the motor both for $1500