Very professional and knowledgeable. Great techs and great service. Thanks Charlie’s for taking care of my HVAC systems
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
The staff at Charlie’s is simply the best. Very professional and personable.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Justin was very professional and personal. Another example of the great service and wonderful staff at Charlie’s!
Overall Experience
Quality
Price
Convenience
Very professional and courteous. Always great
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Awesome, expert service. I never allow anyone but Charlie’s to service my heating/cooling equipment.
Overall Experience
Quality
Price
Convenience
AC Service Complaint blower motor not shutting off on older system Found fan setting in thermostat in “on” position, turned fan to “auto” and fan turned off, customer had concern about a screw hole in flu pipe so I taped it shut System is cooling at this time
2024 AC Service Agreement AC Tune Up AC Maintenance
2024 PSCA AC Check Up Prepaid AC Maintenance Readings were taken with outside airflow restricted to simulate hot day. Replaced filter, flushed drain, cleaned outside coil. Yard signs left at both properties. Operation is all good.
2024 PSCA AC ONLY Check Up Renewal AC Maintenance Readings were taken with outside airflow choked to simulate a hot day. Operations are goood, flushed drain, filter is clean, cleaned outdoor coil
HVAC Repair AC Service Complaint no cool unit not keeping up Checked system operation, refrigerant pressures look good, filter is clean, made sure system is working properly System is cooling at this time
HVAC Service Complaint unit not keeping up Found unit low on gas, charged unit with 2 pounds of refrigerant and made sure system is working properly System is cooling at this time
HVAC Repair AC Maintenance PCSA 2024 AC Check Up Renewal Completed cooling maintenance, cleaned coil, replaced filter, checked system operation, found bad capacitor, replaced capacitor and made sure system is working properly System is heating at this time
Furnace Repair Complaint No Heat. Cause of the issue was a bad control board. Board will trip low voltage fuse anytime there is a call for the igniter. Board is under parts warranty under late January of 2024. Quoted 2 hours of labor to customer. 12/12/23 After running multiple tests, cause of the issue was the gas valve. Replaced gas valve under parts warranty. System is operating normally at this time. Customer will be in to pay the remaining balance of $48 at the end of the week.
Heating Maintenance PCSA 2023 Heating Check Up Renewal All operations checks good on both furnaces other than some bearing noise on inducer for furnace upstairs in closet. Shaft may be a little off balance causing vibration. Replaced 5 inch filter
Service call No heat Found bad board, upon replacing board discovered inducer to also be bad, replaced inducer and found unit short cycling. Cleaned flame sensor and tightened connections. Heating at this time, unit seems to be performing as intended now. 1089 per Pete.
Heating Maintenance PCSA 2023 Heating Check Up Prepaid. Gas furnace is heating efficiently at this time, the filter has been changed and was provided by customer, and temperature rise is good, and flame sensor is clean.
Disconnect ac from trailer to be moved. Reclaimed 2.5 lbs of R-22. Secured lineset under trailer in an effort to try to reuse it if it’s not damaged in transport. 9/13/23 Returned with outdoor coil and reattached to lineset. Mounted disconnect and ran wire back into breaker panel. System needed 2 lbs of R-22 to be within operating range. System is operating normally at this time. Customer will be coming into the office to pay the balance.
