Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Great great customer service!!! Daniel B is a top notch representative of your business. Charging 200$ for a 15$ transformer 🤷♂️
Overall Experience
Quality
Price
Convenience
Way too expensive
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
I woke up hot and sticky yesterday so I called the gang down at Charlie’s. Daniel came straight over and got my apartment cooled down…….but not me! After he had been bent over by the furnace for awhile, it took a glass of lemonade to cool us both down. Daniel was there all afternoon servicing my needs and then some. He is a very thorough and thoughtful young man. I would highly recommend him to all my gals. Sincerely, Phyllis
Overall Experience
Quality
Price
Convenience
Heating Repair HVAC Service Found furnace locked out on ignition trouble. burners very worn and rusted. Would not feed gas through crossovers to other burners. Cleaned thoroughly with wire brush and carb cleaner. Unit heating at this time. Recommend burners get replaced. Ordered new burners from York that will be in the shop tomorrow estimated. Model and serial updated.
Cause of the issue was the inducer limit had to be reset. Took flue apart from the furnace to the basement wall and cleaned it out. Didn’t see anything big enough to clog the flue. Put flue back together and tested flue draft. System appears to be operating normally. If problem reoccurs the flue May need taken apart outside the house and possibly replaced.
Furnace Service HVAV Service Thermostat Service Since Check Up was within a month of service call, after hours diagnostic was half price. Cause of the issue was a bad capacitor on the outdoor coil. Replaced capacitor and checked system operation. Due to the fact that the thermostat failed to bring on the electric backup heat, customer wanted thermostat changed as well. System is operating normally at this time.
Return to replace inducer motor. Replaced under warranty.
Heating Maintenance PCSA 2023 Heating Check Up Renewal Checked wire connections. Heat strips are operating normally. Filters are passable at this time. Puron levels are within range. Defrost mode is operating normally. Everything was clean and checked out well. System is operating normally at this time.
2023 Fall Check Up PCSA Prepaid Flushed drain lines. Checked wire connections. Checked gas pressure. Customer replaced filter recently. Cleaned flame sensor. Burners look great. Everything was clean and checked out well. System is operating normally at this time.
2023 Fall Check Up PCSA Prepaid Replaced filter. Checked wire connections. Heat strips are operating normally. Customer will be redoing weather stripping around back door to help prevent pulling in air from outside the house. Thermostat also needs replaced when possible. Customer will replace the thermostat and is considering replacing the system in the future. System is operating normally at this time.
Complaint NO AC found bad x motor, replaced, tested unit, system is cooling
2023 PCSA Heating Check Up Prepaid Heating Maintenance. System is heating efficiently at this time, filters changed, CO levels are good, customer did not have a carbon monoxide alarm so we discussed the importance of one and she agreed to have one installed. All drains and hoses are clear, and temp rise is good. Inducer motor is pulling maximum amperage and also extremely hot to touch. I’d like to get this changed out under warranty as a preventative before causes any future problems.
Cause of the issue was a bad capacitor which was preventing the blower motor from coming up to full speed. Replaced blower capacitor and installed new filter. Indoor coil may need cleaned in the future but it is above freezing for now. System is operating normally at this time.
A dirty filter and a weak blower capacitor caused this system to freeze up. After replacing the filter and capacitor, it's above freezing now.
2023 Fall Check Up PCSA New Filter was replaced recently. Checked wire connections. Replaced blower capacitor. Replaced outdoor coil capacitor. Cleaned outdoor coil. Freon levels are within range. Reprogrammed thermostat. Sequencer for electric heaters may need replaced in the future. 2 of the 3 electric heaters are operating normally. Everything else was clean and checked out well. System is operating normally at this time.
