Overall Experience
Quality
Price
Convenience
Great great customer service!!! Daniel B is a top notch representative of your business. Charging 200$ for a 15$ transformer 🤷♂️
Overall Experience
Quality
Price
Convenience
Way too expensive
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
I woke up hot and sticky yesterday so I called the gang down at Charlie’s. Daniel came straight over and got my apartment cooled down…….but not me! After he had been bent over by the furnace for awhile, it took a glass of lemonade to cool us both down. Daniel was there all afternoon servicing my needs and then some. He is a very thorough and thoughtful young man. I would highly recommend him to all my gals. Sincerely, Phyllis
Overall Experience
Quality
Price
Convenience
Vacuumed wasps out of exhaust. Exhaust temp has dropped from 243 to 201. Watched unit run for half hour. We will try this for now.
2022 Fall Check Up PCSA Prepaid Noticed trace amounts of CO in the house. Most likely caused by smoking. Adjusted gas pressure from 1.5 to 3.5. Noticing a strong amount of what appears to be smoke residue inside the furnace. Strongly recommend inspecting heat exchanger to make sure there are no cracks or damage. Everything else was clean and checked out well. System is operating normally at this time. 2/13/23 Inspected heat exchanger and burner tubes. All were clean. Furnace appears to be safe and operating normally. Replaced inducer motor under parts warranty.
PCSA 2022 Heating Check Up Prepaid One of the breakers was tripped inside the electric panel which controlled heater strips #3 and #4. Reset breaker and electric heaters came on. Notified customer that breaker inside electric panel will need to be replaced soon. Everything else was clean and checked out well. System is operating normally at this time.
PCSA 2022 Heating Check Up Prepaid Hard start capacitor on outdoor coil was near dead and leaking. Replaced hard start capacitor. Run capacitor is still looking great. Everything else was clean and checked out well. System is operating normally at this time.
There was a major electrical short in the line coming from the electric panel. Power is coming out of the breaker panel but none of the outlets or furnace on that circuit are getting power. Recommended customer calls an electrician to diagnose and repair circuit so we can come back out and repair furnace.
Installed return filter grill, a sidewall vent in supply duct, and another take off for a flex run if another one is installed for the bedroom. Temperature rise is now within range and the furnace is operating normally at this time. Wasn’t able to install second flex run for bedroom due to water line being in the way. Would have to replace boot as well if flex run is installed.
Cause of the issue was the sequencer was stuck on preventing at least one of the heat strips from shutting off. Replaced sequencer and checked system operation multiple times. System appears to be operating normally at this time.
Inspected system and found multiple reasons for way furnace was overheating. Indoor coil was dirty and needed cleaned. Several of the fins are damaged beyond repair but it seems to be allowing proper air flow through. Blower wheel was filled with hair and debris. Cleaned flower wheel. Blower motor was also FULL of debris beyond salvageable. Bearings inside motor were also heavily worn. Replaced blower motor. Cleaned out furnace flue which had at least one dead mouse inside. Air return is also too small for system which means system cannot use pleated filters and operate normally. System is going to need fiberglass filters only. 10x20x1 and 12x20x1. System is operating normally at this time.
Cause of the issue was a tripped limit on the furnace. Reset limit and monitored furnace operation. System ran for over 20 minutes with no issues. Replaced filters as well. System was operating normally at this time. Tenant will monitor system for any changes in operation.
Replaced condenser fan motor and verified operation of system.
Complaint: No Heat complaint older unit by pool kicking on and off. Cause of the issue was a short on the outdoor coil. Repaired short. Transformer was also dead and thermostat wouldn’t send a signal out for G. Replaced transformer and thermostat. System is operating normally at this time. Customer would like to sign up for a service plan again.
2022 Fall Check Up PCSA Free with Install Complaint emergency heat running all the time. Cause of the issue was system was tripping on high pressure. Adjusted pressure and system appears to be operating normally. Would like to double check pressures in Spring in AC mode.
Replaced filter with left over from install. Dialed gas pressure as high as it would go at about 9” WC. My guess is incoming pressure is a tad low but this is still suitable to heat house adequately. All other checks good
