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Justin completed his job with a high degree of Job Knowledge as well as demonstrating a high degree of professional attitude... Job well done!
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great technician. conducts himself professionally and shows a good skill set.
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Great service, they really know how to take care of your hvac needs.
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Always a great experience with Charlie’s! Great crew always informative and professional!
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Furnace Repair Complaint unit in basement making loud noise Noise can only be motor and module. Quoted $1600. Owner will let us know what she wants to do. Eric has the quote
Complaint: No Heat furnace not lighting. System failed to start on first attempt but then would start every time for the next 10 tries. Based on tests, cause of the issue is 1 of 3 options. 1.Air in the gas line. 2.Control board not sending voltage to gas valve. 3.Gas valve not opening when receiving voltage. All connections going from control board to gas valve are secure. Would recommend monitoring system for any changes in operation or until system fails again. System is operating normally at this time. 2/16/2023 waited a month, never heard back so assume its been working fine
Gave options for Furnace and Air Conditioner replacement
All hanging heater maintenance has been performed. Operation checked on 13 hanging heaters in total. All heating at this time. Blower capacitors were replaced as needed.
Looked over pipes going to water heater and inspected water filter. Explained built in timer for water filter and how it’s set to go off every 90 days. Customer will need armorflex to insulate pipes in closet (7/8). Customer will be installing armorflex himself and will let us know of any other issues.
Furnace Repair Complaint: No Heat, Furnace motor has a grinding noise Cause of the issue was a warped inducer motor. Inducer assembly need replaced when possible. 3-16-23 Replaced inducer assembly and verified operation of system. Furnace is heating at this time and checked out air conditioner as requested. AC is cooling well, temp drop is acceptable. Capacitor wasn’t just changed last year and it is still working fine. Outdoor coil could use a thorough cleaning and filter needs changed ASAP due to being dirty and causing system to run less efficiently.
Heat Pump / Furnace Repair Found that breaker in the breaker panel supplying the furnace has gone bad, told customer that they need to call an electrician to fix it and if they want us to come back out and investigate system to make sure no damage was done we would be more than happy to. 3/15/23 Returned and checked system operation. All electric heaters are coming on and going off as needed. System pressures appear normal. Temperature rise is within range and system appears to be operating normally. Adjusted program in thermostat to run more efficiently as well.
Replaced ecm motor and module and module casing under warranty as recommended by manufacturer
Furnace repair Complaint thermostat not operating properly. Battery connectors weren’t operating normally. Connected common wire going to thermostat for low voltage power. System is operating normally at this time.
Furnace Repair Complaint no heat orange and red lights flashing No error codes recorded. Furnace operating at this time. Charlotte will monitor operation and let us know if she sees any fault codes. Diag credited she had maint Jan 23rd and she is under warranty
Cause of the issue was blower pulling too much air across both return air vents causing them to vibrate. Installed small flat grill above air handler to help alleviate the sound. After grill was installed sound seemed to go away.
Diag waived, ecm module intermittently ramping motor up and down. Ordered new module from eric. It is coming Monday or Tuesday UPS he believes has left for the day. Replaced module furnace heating normally at this time
Furnace Repair Complaint furnace not heating 11/27 Found bad igniter. Replaced with universal. Heating at this time. No diag charged. -Shawn
confirmed there is not currently a place to house a filter for this unit. It is a 2019 manufacture date and has probably never had a filter in it. Inspected indoor coil and verified it is restricted with dust and dirt. We need to make a plan to give the unit some filtration and clean the coil as best as we can. Will check charge after this is all said and done. Electrical is sound but charge may need adjusted after cleanliness of coil is improved and filter is added.
Furnace Maintenance PCSA 2022 Heating Check Up Prepaid All checks are good, replaced filter was provided by customer. Heating at this time