Gerson was very pleasant and did an outstanding job
Response from Charlie's Air Conditioning & Heating:
Thank you so much for taking the time to leave a review! We appreciate your business!
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Once again just great employees. One hell of a team!!!!
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Justin was extremely polite and did a great job of explaining what he was doing.
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Shaun is very friendly. Does awesome work. Charlie's is a great company. Fair and honest. Have used them a few times now and will continue to do so if needed again.
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Gave me a great price. Shaun was very friendly. They went above and beyond to fix my issue.
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Phil was his usual helpful self. He explains what is happening with our HVAC and any recommendations to keep the systems working efficiently.
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Upon arrival heat pump was working properly, activated defrost successfully, issue with cooling mode came around when customer got back from trip and they had to turn thermostat back to heating mode. When they turned thermostat back to heating mode auxiliary heat turned on because they set thermostat temperature 3 degrees above room temperature. Customer was not informed about aprilaire thermostats activating auxiliary heat when temperature is raised more than 1 degree above room temperature. Told customer to see if thermostat acts up again and we will replace thermostat free of charge System is heating at this time
Customer was worried because there was frost on his system. He said he turned off the system and turned on emergency heat, but then turned system back on on accident. After that system would not run. I found that system had a popped fuse but could not find the cause. Most likely just a bad fuse and age of system. Will continue to monitor however system is running good at this time.
2023 PCSA Heating Check Up Prepaid HVAC Service Agreement Heating Service All checks good and filter is changed
HVAC Service Agreement Heating Service 2023 PCSA Heating Check Up Prepaid Completed heating maintenance, coils are clean, checked system operation in cooling and electric heating mode and found no issues, made sure system is working properly System is heating at this time
2023 PCSA Heating Check Up Prepaid Heating Service HVAC Service Agreement. System is heating efficiently at this time and filters are clean.
Heating Service Furnace Service 1x Heating Check Up. System is heating efficiently at this time, filter is replaced by customer, replaced single capacitor for blower due to it being extremely weak, inducer motor is working at this time however it Is showing signs of failure. Customer does not want this replaced at this time however I will get an estimate for it. No signs of smell that was noted coming from system, there was a dead mouse in the system that could have possibly been the culprit. Other than that all checks are good. Fixed piece of duct that also came apart. Signed customer up for pcsa.
All checks good on both gas furnaces at this time. Customer had a friend diagnose failing gas valve last year. We will just have to wait and see as it is heating at this time. Replaced both filters. Model and serial updated
2023 PCSA Heating Check up Prepaid Heating Maintenance. System is heating efficiently at this time, filter is changed and provided by customer, cleaned flame sensor, CO levels within system are normal. Customer did not have a CO detector, so we got one installed and tested. Other than that everything checks out great.
2023 PCSA Heating Check Up Heating Maintenance Checked wire connections. Replaced filter. Heat strips are operating normally. Thermostat is operating normally. Puron levels are within range. Defrost mode is operating normally. Everything was clean and checked out well. System is operating normally at this time.
2023 Fall Check Up PCSA Prepaid Checked wire connections. Heat strips are operating normally. Thermostat is operating normally. Filter was replaced recently. Puron levels were within range. Capacitor on outdoor coil was getting weak after being a little over 2 years old. This could be a sign the compressor is getting weak. Replaced capacitor and will monitor for any changes in operation. Everything else was clean and checked out well. System is operating normally at this time.
2023 PCSA Heating Check Up Renewal Heating Maintenance Completed heating maintenance, cleaned coil, filter is provided by customer, flushed drain, cleaned flame sensor, checked air temps, checked blower and inducer amps, checked gas pressures, checked igniter resistance, made sure system is working properly System is cooling at this time
Heating Maintenance PCSA 2023 Heating Check Up Prepaid Completed heating maintenance, cleaned coil, flushed drain, filters are in good condition, checked air temps in cooling and electric heating mode, checked blower and electric heat amps, checked compressor and outdoor fan amps, checked capacitor, made sure system is working properly System is cooling at this time
2023 PSCA Heat Pump Maintenance Free w Install. System was not kicking into auxiliary heat nor emergency heating, it was also kicking outdoor unit off prematurely. The cause was a bad thermostat. Replaced thermostat under warranty and verified operation of system. Filter is changed by customer and outdoor coil is clean.
