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Overall Experience
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4th of July, heat index 107 and our air conditioning developed problems, called Charlie's to get on the list. Expected that they were probably covered up due to the heat. Was extremely surprised to get a call from Shawn saying he could be there in an hour. He found the problem quickly and had us back in the comfort zone. Have always had great service from Charlie's and this just reinforces that.
Response from Charlie's Air Conditioning & Heating:
We are so happy that Shawn could take care of you on the 4th! We really appreciate you taking the time to let us know how much it means to you. Thank you for being a customer, and give us a call any time!
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Best work ethic. Explained everything
Response from Charlie's Air Conditioning & Heating:
Thank you for taking the time to write a review! We appreciate you!
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They were able to fit me in the schedule the day that I called. Showed up on time as scheduled. Fixed the problem quickly and treated me right on pricing. Completely satisfied.
Response from Charlie's Air Conditioning & Heating:
Thank you for taking the time to leave a review, we appreciate you being a customer!
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GREAT to work with for over 35 years. Thank you...
Response from Charlie's Air Conditioning & Heating:
Thank your for being a customer all these years!
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Great Service, will recommend to neighbors
Response from Charlie's Air Conditioning & Heating:
Thank you for being a customer!
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Gerson was very pleasant and did an outstanding job
Response from Charlie's Air Conditioning & Heating:
Thank you so much for taking the time to leave a review! We appreciate your business!
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Once again just great employees. One hell of a team!!!!
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Justin was extremely polite and did a great job of explaining what he was doing.
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Overall Experience
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Completed spring AC maintenance on a 2-ton Carrier unit. Condenser coil cleaned with foaming cleaner, amp draw on compressor at 8.1A (within range). Capacitor tested 39.6 µF out of 40 µF spec. Refrigerant levels normal. Checked float switch operation and cleaned drain trap. All components functioning as expected for cooling season.
AC system not cycling properly. Traced issue to failed thermostat wire shorting Y and G terminals. Re-ran 18/5 low-voltage wiring, sealed connections with silicone to protect against attic heat damage. System now starts and shuts off correctly. Also tightened loose wire nuts in air handler junction box. System tested through full cooling cycle.
Customer had high humidity and inconsistent cooling. Found blower wheel caked in debris and motor capacitor weak (tested 4.1 µF out of 5 µF). Removed blower assembly, cleaned wheel with degreaser, replaced capacitor, and reset blower speed for high cooling. Post-repair humidity dropped from 68% to 51% indoor RH within 2 hours.
2024 PSCA Heating Check Up Prepaid Heating Maintenance Completed heating maintenance, cleaned flame sensor, filter is clean, checked system operation and found no issues, made sure system is working properly System is heating at this time
Furnace Repair PCSA 2025 heating check up prepaid Completed heating maintenance, coils and filter are clean, checked system operation and found no issues, made sure system is working properly System is heating at this time
2025 PSCA Heating Check Up Prepaid Heating Maintenance
2025 PSCA Heating Check Up Renewal Heating Maintenance Completed heating maintenance, coils are clean, replaced filters, south system was working properly, north system operation had no issues but had a faulty thermostat not letting me change temperature and stuck in a “low battery” alert, replaced thermostat and verified system operation Both systems are heating at this time
Furnace Repair 2025 PSCA Heating Check Up Renewal Heating Maintenance
Furnace Repair 2025 PSCA Heating Check Up Renewal Heating Maintenance
2024 Fall Check Up PCSA Prepaid
Furnace Repair Johnston City 2024 Fall Check Up PCSA Prepaid
Complaint upstairs unit struggling to ignite
Heating Maintenance PCSA 2024 AC Check Up 2 Systems Prepaid Completed heating maintenance, coils are clean, replaced filters, checked system operation and found no issues, checked defrost successfully, made sure both systems are working properly Both systems are heating at this time
2024 PCSA Heating Check Up Prepaid Heating Maintenance
I completed a 2024 PCSA Heating Check-Up Renewal for heating maintenance, ensuring the system was ready for the winter season. The service included inspecting the heat exchanger, cleaning burners, testing the thermostat, and replacing the air filter. This detailed maintenance was performed for a customer in Johnson City, IL, ensuring reliable and efficient heating.