Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Great company! Excellent service and very respectful. I would recommend this company to everyone. Thanks so much for the quick response l
Overall Experience
Quality
Price
Convenience
Shawn was very helpful and thorough. He was able to answer all my questions.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Very professional and very respectful. Shawn done a fantastic job. This will be our place to call from now on. Thanks so much for getting here quick
Overall Experience
Quality
Price
Convenience
Great guy already need a parent's very professional he's got a good man there
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
My experience with Charlie's was seamless. They took care of everything. They gave me a great price and an excellent warranty and set up my financing for me with just a few questions over the phone. Their install team was fast and friendly and had me going in no time at all !
Overall Experience
Quality
Price
Convenience
Heat Pump Repair Return and replace reversing valve Conducted a leak search. No luck on isolating exact leak location, it does seem as though the leak is in the outdoor unit. Service valves are locked down and common port pressure continued to drop. Valves are still locked down, thermostat is set to emergency heat, disconnect is off, outdoor fan is disconnected for ease of leak search next trip out. We may have to dump the nitrogen and put some more 410A in and go back in with a detector to start. We will call to schedule 2/6/23 Steve returned, added 410a to nitrogen and leak searched outdoor unit, confirmed with detector and bubbles that the suction line accumulator is leaking underneath. Bubbled and leak detected rest of outdoor unit, all coil ends and copper connections, found no other leaks. Need to get an accumulator
Furnace Maintenance PCSA 2022 Heating Check Up Prepaid Temperature rise coming from the furnace is a little high but still within range. Everything else was clean and checked out well. System is operating normally at this time.
PCSA 2022 Heating Check Up 2 Systems Prepaid. Both heat pumps are running efficiently at this time, auxiliary heat kicks on as needed, filters re changed and defrost is working properly.
Found that system is running an electric key, but due to age of system it is not keeping up as it should. However heat kit is heating functionally at this time.
PCSA 2022 Heating Check Up Renewal. Downstairs system is heating efficiently at this time, had a capacitor going week, replaced and verified operation of system. Downstairs system however was completely out of 410A. Conducted a leak search and found that there is a leak on the reversing valve. Customer would like to wait till January for quote, it is running in electric heat until then.
All checks good on new heat pump. Filter was clean. Left it for now. She has an extra from the install still.
Start PCSA 2 System Heating Maintenance. Both gas furnace and heat pump are eating efficiently at this time, all filters are changed, and temp are acceptable.
PCSA 2022 Heating Maintenance. All systems check out good and are ready for winter.
Crossover 12 inch flex was down, rehung but it’s heavily water logged. This will help but it needs to replaced. Customers want it replaced, will get materials and schedule it up. 11-30-22 Replaced flex and strapped up tightly.
2022 Fall Check Up PCSA New 10/11/22 Complaint no heat nothing coming on. Cause of the issue is gas has been turned off to the location until a repair on the outdoor grill supply line has been made. Customer will have the line repaired and then call us to come out and do heat check up. Cleaned outdoor coil in the meantime to help AC run more efficiently (1/2 labor) Indoor coil may need cleaned in the future. 10/31/22 Returned to perform heat check up. Inducer motor bearings are making a little noise and main limit has some water damage. If parts are under warranty, would recommend replacement. If not, customer will monitor for any changes in system operation. Everything else was clean and checked out well.
Believe heat kit is under sized. 10 kw on 1568 square feet.
Giving quote for replacement of Carrier gas furnace system with new York ac system with gas furnace
Complaint: No Heat - Short Cycling Blew bug out of pressure switch hose. Furnace fired twice in a row before leaving. Watched diaphragm make a little slow on switch, wiggled it a little with small screw driver to make sure it wasn’t caught. Seems to be performing well. Unit heating at this time
Complaint unit in barn kicking on and off. System refrigerant was tripping out on high pressure. Took 1lb of 410A out of system and verified operation. Checked charge and superheat. Need to continue to monitor system. System is working at this time.
AC not cooling. Found that system had a bad capacitor, replaced and verified operation. Since this was second issue in a month I signed customer up for PCSA plan. Proceeded to do check up on system and ,ale sure we don’t have anymore issues. Filter is routinely changed by customer, coil is clean and temperature is coming down in house. System is running efficiently at this time. Thermostat resets itself randomly, might be malfunctioning. Customer is going to monitor