130 S. DIVISION ST
Carterville, IL 62918
618-985-2502

Local Reviews
for west frankfort, il

Rated 5.0 out of 5 stars based on 42 customer reviews

Great as always

The service we’ve come to expect


Response from Charlie's Air Conditioning & Heating:

We appreciate your business!

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Did a great job


Response from Charlie's Air Conditioning & Heating:

Thank you for being a Customer!

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Excellent!! Surpasses Excellent!

Shawn is REMARKABLE!! he is always always always very prompt, courteous, neat, clean and ensures he does not affect my work from home capabilities with loud disturbances. Shawn is phenomenal

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Great company

Such comfort in knowing my HVAC system is in tiptop shape and ready to go for winter. Many Thanks to Shawn and Charlie’s staff.

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Great Service as Always!

Much appreciate the attention to quality and willingness to provide explanations

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Quality as Usual

As always Shawn was good at listening and being thorough in his diagnosis. Excellent!

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Friendly and professional

Helpful

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Great service

They always do a good job. Zero complaints about any of their workers and they do quality work!

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Great as usual!

Shawn was thorough in his diagnosis and clear in explaining the issue. Tremendous service as we’ve become accustomed to with the folks at Charlie’s

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Good job

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Good service

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Great service

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Still working on the problem

Shawn is doing a great job

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Good service

Great

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Always on time and helpful

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Job Locations
for west frankfort, il

Pete F.

Pete F. Job Checkin

Quoted price for furnace replacement


Daniel B.

Daniel B. Job Checkin

Furnace Repair Double checked thermostat program and settings.


Shawn C.

Shawn C. Job Checkin

Heating Repair Inducer motor on arco is seized and collector box behind it is cracked. Crack will cause problems down the line. Recommended doing both. Quote for both out the door is $731. Motor will have to be replaced for unit to run consistently. I have used turbine oil to temporarily get the motor running and give the space heat. No guarantee that it will continue to work until parts are replaced.


Shawn C.

Shawn C. Job Checkin

Replaced gas valve under parts warranty


Shawn C.

Shawn C. Job Checkin

Heating Repair Replaced thermocouple successfully holding pilot flame. Heating at this time


Gerson C.

Gerson C. Job Checkin

Furnace Service Complaints of Electric Furnace not kicking on. Upon arrival heating elements kicked on but blower did not, found dead blower capacitor, replaced capacitor and made sure system is working properly System is heating at this time


Shawn C.

Shawn C. Job Checkin

HVAC Repair Complaint, furnace kicking on and off. No error codes recorded. Changed batteries in thermostat. Heating at this time. Operations good.


Gerson C.

Gerson C. Job Checkin

HVAC Service Agreement 2023 PCSA Heating Check Up Renewal Heating Maintenance Completed Dual Fuel maintenance, cleaned flame sensor and drain, used filters in utility room to replace old ones, checked system operation and found no issues, looked for gas leaks and found none, customer has concerns about noise in the outdoor unit, noise is coming from compressor, unit is still under parts warranty, gave an estimate for new compressor and customer will think about it, made sure system is working properly System is heating at this time


Steve R.

Steve R. Job Checkin

12/12/23: Returned to replace blower motor, monitored system operation and found no more issues System is heating at this time


Justin T.

Justin T. Job Checkin

Furnace Diagnostic Systems were kicking on air conditioning 35 minutes into church service. This is likely due to the group of people producing heat in the room, to verify we kicked systems off and just set them to heat. Brad said that the thermostats did not get up to Temperature set for air conditioning, however he’s going to check again next Sunday. We will continue to monitor systems.


Shawn C.

Shawn C. Job Checkin

I let Howard know that the slight wine he hears is common with these plastic sealed inducers we see. The bit of noise is essentially by design and none of them will be completely silent. We have replaced a brand new motor with a brand new motor because of this noise. At this point we need to just monitor and see what it does. If motor breaks we will take care of him under warranty. Waived diag


Justin T.

Justin T. Job Checkin

Furnace Service HVAC Service 2023 PCSA Heating Check Up Renewal. Both heat pump and gas furnace or heating efficiently at this time, filter is clean, and all checks are good.


Shawn C.

Shawn C. Job Checkin

HVAC Service Heating All checks good.


Shawn C.

Shawn C. Job Checkin

Gas furnace check 2023

Gas furnace check 2023

Justin T.

Justin T. Job Checkin

2023 heating maintenance