Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Always know that system is in good working condition and efficient.
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Phil came out and serviced my central air unit, very nice and friendly. Explained everything in detail to me, couldn’t ask for better service. I would highly recommend Charles Air Conditioning & Heating to anyone.
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As usual all was done well by our tech. He fixed the problem and was neat and orderly as well
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Overall Experience
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Shawn from Charlie's Heating and Air was very courteous, professional, and knowledgeable.
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Overall Experience
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Overall Experience
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Contacted Charlie's once through e-mail and once by phone. Was told it would be 12:30 before we'd see a technician. It was much sooner! The technician asked a couple of questions and went to work! Our central air unit was fixed within 15 minutes! Knowledgeable, friendly, quick service---even with warranties!
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Convenience
Furnace Repair Complaint outside unit fan not running compressor comes on but only emergency heat is on Replaced ecm fan motor under parts and labor warranty. 8004 wolong replaced YHG48B21S
Replaced regular bulb with ozone bulb in air scrubber and wrote date of change on duct next to air scrubber
In an email York recommended a UV system for the coil and Bronz-glo as a last resort. York notes that the smell is always from an external cause which is why Pete is having us run the unit in different ways to identify a pattern. Steve is looking into UV system. I have put the door back on, left it in emergency heat and set the fan to on. Dick doesn’t want his em heat on much longer. Call him next week and let him know to turn the heat pump back on. He doesn’t need me to come out for it. He will call if there’s a smell.
PCSA 2022 Heating Check Up Renewal. System Ismaili operating normally at this time, filters are changed and customer has one filter for free per the buy 2 get 1 free deal.
PCSA 2022 Heating Check Up Renewal. Gas furnace and heat pump are both working normally at this time, filter is changed, defrost is working properly, and all hoses and drains are clear. CO detector has been tested.
Complaint: No Heat furnace won't stay lit Vacuumed drain and bumped up fan speed. Cleared all inducer ports and hoses for pressure switch. Tenant kind of described a pressure switch issue. I could see we had a main limit issue alternatively if not as well, so I did my best to address both without having what the tenant described happen right in front of me
Air scrubber is working as intended. Bulb less than a year old. Sprayed evap fresh on coil. Will see if it helps
Completed heating maintenance, checked air temps in heat pump and electric heating mode, checked blower and electric heat amps, checked blower capacitor, customer changes filter<br> <br> Checked compressor and outdoor fan amps, checked capacitor, made sure system is working properly <br> <br> System is heating at this time
Complaint: No heat. Found the system had a clogged filter, drain was backed up, and board was flashing codes that were incorrect. Changed board out under warranty and verified codes were no longer flashing. System is operating at this time.
1x Heat Check Up. System is heating efficiently at this time, filter is changed and temp rise is good. Trap was clogged and not draining efficiently. Cleaned thoroughly and verified drainage. House does not appear to hav co detector, customer is going to talk it over with her dad and stop by and get one.
PCSA 2022 Heating Check Up Prepaid. Gas furnace is heating efficiently at this time, filter is changed and temp rise is good.
PCSA 2022 Heating Check Up Prepaid replaced filter media customer supplied, cleaned air handler, tested electric heat and checked connections. Cleaned leaves out from heat pump, checked charge, tested defrost, system is heating great
