Cameron is an excellent image for your company. He is very thorough in diagnosing and repairing any problems.
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Came out quickly and got us back up and running. Very knowledgeable and answered all out questions
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Overall Experience
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We have been using Comfort Central for a few years now and have had excellent service with Tech. Alex. He is kind, polite, and courteous, calls before he arrives, and he knows the HVAC systems. When finished, we cannot even tell he was here. Super clean and neat. The company overall is well managed and accommodating to meet our time frames and needs. We highly recommend Comfort Central and Alex to anyone who mentions HVAC. Thank you for your great service to all at Comfort Central. Peter.
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Alex has been servicing our HVAC system for over a year. He is kind, clean, well mannered, and knows the equiptment very well. I would recommend him and Comfort Central to others.
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First off the technician notified me that he was going to be a little early. I always appreciate when the provided service notifies me when they will be either late or early. Also, I really appreciated that he was early. He was also very thorough and explained everything to me. Very professional. Wonderful experience overall in a day where customer service is suffering.
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Found system was running in low stage upon arrival - adjusted refrigerant balance 8 oz and found system delta rose from 7.6 to 18.5 added the full pound of refrigerant to system to account for length of lineset. As system ramped up to full speed home began to cool off.
Attic Unit. Furnish materials and labor to pump down system, replace OEM TXV (under manufacturer's parts warranty) and filter dryer. leak search repair site, evacuate system, start up and refrigerant balance to manufacturer specifications. TXV part warrantied based on original warranty through 03/01/2031. We provide one year labor warranty on our repairs.
To resolve issues with musty odors and high humidity, performed a full crawl space encapsulation with a 20-mil vapor barrier. Installed a new whole-house dehumidifier tied into the ductwork. Also installed a Reme Halo air purifier to address airborne allergens. Home is now sealed, dry, and healthy.
Found GFCI for condensate pump tripped causing system to cut off on float - reset GFCI and cycled system to check operation. Performed full diagnostic and full cooling tune up service. Everything looks and runs great!
Found system acting like low on refrigerant - checked heat pump driers and valves - forced system into high stage, added 6 oz r410a and checked system operation- found thermostatic expansion valve (TXV) not adjusting to refrigerant balance changes. Tried adjusting system TXV - system TXV is stuck - recommend replacement of TXV
Found system low on r-22 refrigerant estimate about 4.5 lbs down. Recommend replacement of air conditioner and coil and potentially furnace as well due to age of equipment.
Performed AC maintenance tune up service on minisplit systems checking all electrical components, refrigerant balance, unit start up, operation, shutdown, cleaning of indoor and outdoor coils, treatment of drains.
Replaced transducer. Pressure tested. Pull vac and weigh back in for 10 a refrigerant. Tested transducer pressures from board to my gauges. They were pretty much the same.
Found that pressure transducer has failed on heat pump. My Gauge pressure is showing 93psi but board is showing 14psi with system in standby. called tech support to verify issue.
Found neutral wire for condenser fan motor fell out of its crimp and was hanging in space. Refit wire to contactor and cycled to check operation. Everything came on and cycled normally.
Found system about 3 oz low on r410a refrigerant and locked out with h5 error code - p2 low pressure lock out - removed fault and cycled to check operation. Everything appears to run normally again!
Found defrost board and sensor had failed - replaced and cycled system to check operation.
Found that the wire on the coil temperature sensor for defrost was shorting to the outdoor unit when system went into defrost. Put electrical tape on wire and tested system operation. System is now working properly.
Ultimate Heating Tune-Up Heat Pump: serviced and inspected heat pump system, including electrical, safeties, controls, reversing valve and defrost cycle to manufacturer specifications. Everything is working as designed
mate Heating Tune-Up Gas Heat: serviced and inspected gas heating system checking air flow, temperature rise, electrical, gas pressure, safeties, controls and limits, heat exchanger and venting. cleaned and checked system components to manufacturer specifications and performed combustion inspection. Caulked vent on outside wall penetration to try and deaden the ticking sound Everything is running as designed