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After a service tech couldn’t resolve the no heat situation for almost 5 hours at my home, after trying his best, he was able to temporarily restore heat for the overnight. Early the next day, Brian Williams, our regular service technician, came to try to resolve the problem. In an hour, he had everything fixed, and even followed up to insure we would have an oil delivery the next day. He’s an excellent troubleshooter, and an all around good guy!
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Service Technicians were very professional in their work. Thank you I had planned on doing this over the last summer. Thank God my brother smelled the fumes coming from the burner. we could have had a fire. I got my money's worth from the old boiler.
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From the moment Don pulled in driveway, we hit it off. Besides talking and educating about heating system, he actually showed what he was talking about. TG my system is in good condition and inspection was quick and painless. Now oil prices! LOL
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In the past 43 yrs (Laco and then Hart) I have never met a Tech with poor customer service, brash communication and a “No it all” attitude. as the guy that came Tuesday 9/3. Even though my chimney had problems, he felt it right to degrade this home owner and the reputable chimney company I hired as if they were crap. After we cleaned chimney blockage, cleaned walls, installed 7” liner, rerouted exhaust vent pipes and capped chimney he still had much to say and talking to chimney guy as if he was their boss. Besides that his inspection left items unfinished. Site glass was not changed, debris that was in vent pipes he dumped on floor and didn’t do any vacuuming nor scrapping of boiler fins. This is not what I expected or contract for. After he returned the next day, after work was completed, to turn boiler and water heater back on I was questioned how I got chimney co., how much I was paying and implied that i should have used “His” company. At the end he told me how another customer gave him a 1 rating and if I wasn’t gonna give a fair review to not do it. So fairly a subpar rating is offered. Learn how to speak to people and complete job and rating will go up. P.S- He didn’t even sign or denote on inspection card. Not your best company rep.
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