Donald came to replace a broken thermostat. He checked the boiler and proceeded to replace the thermostat. He had difficulty getting it to work properly and had to call for assistance. He was so apologetic and felt terrible that he could not get it to work. Eventually they realized it was the wrong part. Again Donald felt so bad that he didn't have the right thermostat and I would have to wait for another repairman to come. He did his utmost to remedy my problem and I greatly appreciated his efforts. He was professional, efficient and very nice. With a team effort, the thermostat was replaced by John and I was nice and warm again.
