Mr. Velez responded to a call on the same day of our call, fitting us in for a split unit not providing any cooling. He quickly established the problem, explained the steps necessary to test and then repair the system and made time to get the whole job done on the same day. Compared to HVAC technicians from other companies, he was very thorough and knowledgeable. Excellent service! Pricing is from Wilcox Energy and is reasonable for market rates (which are high right now, especially refrigerant prices).