Amazing Customer Service

Denise from Old Saybrook, CT

Roy had a great personality and very communicative throughout the service call. He was able to orchestrate the appropriate people in a short time frame to fix the issue. Thank you for all that you and the team did.

Great service!

Ginny from Old Saybrook, CT

Jared was very personable, knowledgeable and professional. We appreciated him taking the time to educate us in a very easy to understand manner which illustrated his knowledge of the product.

Great technician

Amy from Old Saybrook, CT

I had someone at my home within an hour of calling for service. Jared determined the issue and ran back to Westbrook for the part he needed and came right back. Problem was solved as soon as part was replaced.

Amazing service

Meg from Old Saybrook, CT

Was in a pinch and the team at Wilcox went above and beyond for us today!

Excellent Furnace Service

Jerry Bannister from Old Saybrook, CT

Your agent cleaned and vacuumed the furnace. He also replaced its air filter. He checked the furnace for any possible future problems. He reported the furnace efficiency rate as 87.6. He was polite and gave lucid explanations of what he was doing.

Great service. On time. Polite. Clean. Respectful

Stephen from Old Saybrook, CT

Easy

Customer

Liz from Old Saybrook, CT

Quick service

Bob from Old Saybrook, CT

Jared is very pleasant and professional and he resolved our problem quickly.

Outstanding service and wonderful men.

Jim from Old Saybrook, CT

Both gentlemen that came over were professional, transparent, helpful and knowledgeable! We’ll done

Great service

John from Old Saybrook, CT

Excellent work

JG from Old Saybrook, CT

Jared installed two new thermostats today. He was efficient, neat, careful and thorough. Hr quickly installed each, then explained how each thermostat works vs the old ones. Excellent work!

Good job. Took time to explain my concerns.

Linda from Old Saybrook, CT

Excellant

Roy did a fantastic job getting our gas fireplace turned on! Very professional!

Anne from Old Saybrook, CT

Excellent service highly recommend!

Boiler install

Dylan from Old Saybrook, CT

After being a long-time customer of another local oil company I made the switch to Wilcox because they quoted the install of a new boiler and water heater significantly below the cost from my original supplier. I just had the boiler replacement done and the service was quick, clean and the entire staff was super friendly. Glad I made the switch.

Great service

Mark from Old Saybrook, CT

Arrived on time and were able to determine our problem quickly and do the repair. Both service techs were very friendly and pleasant to have in our home.