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Overall Experience
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Rep took the time to get the job done correctly.
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I’ve been in contact with All Wet for several months prior to the service call, starting with a search to replace a former long standing provider. We had a leak in our basement which I had suspected was due to the irrigation system, but the former provider ignored this claiming the lines were tested. Fast forward to signing up after discussions with a handful of potential successors. From my initial contact with Hussein, to the precision assessment by technician Mario uncovering the source of the leak and identifying other potential system risks, to the thoughtful pricing evaluation by Amanda, and concluding with the final thorough work by Mario with step by step explanations (accommodated my request for his return), this was an exceptional customer experience. First service call, but if this is an indication of what’s to come, I am confident that we made the right choice.
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Great customer service sums up the reason why we are a repeat customer. Christine in the front office is great. Technician today was honest about what we had to do vs what we didn’t have to do in terms of work. This creates a great relationship of trust, making us more likely to come back for more services.
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Mario was great and and so nice walking through the programming of my sprinkler.
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Jon Berry provided excellent customer service to me at service address 28 Linden Lane, Chatham, NJ, on Saturday, April 18, 2020.
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Irrigation mid season inspection
Mid season check up, running and checking system, adjusting heads,replacing 2 broken heads on zone 6,resetting clock due to power outage, system is ok
Mid season check up, running and checking system, adjusting heads, explaining clock to customer, system is ok
Replace head that was broken and valves
Starting up irrigation system, running and checking system, adjusting heads, replacing outdoor hunter pro c clock, replacing battery, system is ok
