Great fast service from the restoration team. Polite employees and good clean up.
Great group of people providing an amazing service during very challenging time. Responsive, professional and caring. Hope I never have to use them again but if I do need these type services after another storm, I will definitely use again. THANKS FOR A JOB WELL DONE.
Mr.Broch and staff are personable and competent. He took all the stress out of the situation and completed the project to perfection. I would not hesitate to recommend their service to family or friends.
Owner, Kim Slaughter, went the extra mile to make sure I understood what was involved in restoring our rental cottage after a tenant died in it over the holidays. Thanks to the Secure Restoration team for saving this cottage for me, as it was built by my dad in 1945!
Hurricane Irma gave Secure Restoration another chance to shine. This is the second time I've called them to mitigate water damage to my condo. They do good work. Friendly and professional, they arrived quickly and placed the industrial fan and dehumidifier. The only snag came when they required payment of my hurricane deductible upfront. Not a problem, except they did not believe the amount of my deductible, even when I showed the workers the policy. It clearly stated the amount was $200, but the office worker said the policy was incorrect and wanted $1000! I took a picture of the declaration page and texted it to the office. Even then they still did not accept it. This aggravated me as they would not begin work until I paid. They refused to accept the $200 amount until I got the insurance rep on the phone with their office worker. Then all was fine and they completed set up. Aside from this poor aspect of customer service, everything was done well.
I have a couple of issues. One, the brick on my island in the kitchen should have been removed. The plywood has mold and is going to have to be removed to remediate. Your people said you wouldn't have to remove tile or bath tub in the master bedroom but my repair crew broke out the brick on the outside of my home from the bath tub to the shower and found wet plywood and wet insulation. Finally, I have commented on your price and some feel it is high. By comparison, my neighbor who didn't have insurance, was charged considerably less than me for your service.
I was happy they were able to help since they were already in the building.
Called after hurricane Irma and they came out the next day. Very professional, fast and efficient with the work. Highly recommend
Thank you Secure Restoration for the prompt and efficient way in which you handled my recent mishap. The team was very professional and I am very satisfied with the job. Thank you.
I was more than satisfied and knew we were in good hands with Zach and the Secure Restoration team. Safety and detail were of the utmost importance to him, and his knowledge and capabilities were very reassuring through the entire process. I'm grateful for their service and would highly recommend this company.