First it is embarrassing to admit that you might have a pest problem that has gotten out of hand however at no point did J&J make me feel uncomfortable or ashamed about my pest problem. Instead the superior service I got either from the receptionist, who put me in contact with Will the Account Manager, who was helpful while working with me in my time restraints, (I’m a school teacher) or the technician Jonathan who at no point made me feel embarrassed about my problem was first class. Jonathan showed up exactly on time and worked expertly addressing all my concerns in a professional and knowledgeable manner. After methodically targeting all my current pest issues he even went above what I had expected and set my family up to prevent future issues. The peace of mind I was left with gave me the first restful night sleep I have had since the pest problem started. Later that afternoon I was surprised that Will reached out to me and wanted to know if I was satisfied with the service and if there was anything else he could do for me. It is rare to see in todays society the commitment to customer satisfaction that I had with J&J and I am very excited and proud to use them in the future.
