Deck arrived and was shown to master bathroom toilet to each customer presented the toilet that was not flushing or that would back up upon flush. Technician described to possible problems and gave customer options, and was granted authorization to auger the toilet. Technician augured the toilet clear and although nothing West Palm back on the auger head chunks of waste were floating in the water. Tech explain findings to the customer and asked her how old the toilet was, she explained that it was the original one for over 20 years. Tech explained that the most Probable cause of the toilet was a week/due to the age, and explain to customer that this may happen again until the toilet is replaced. Customer declined to have a new toilet installed today however will call back when she is ready. While on site tech asked customer to get eyes on the HVAC unit as well as the water heater. Customer explained that Don’s heating and cooling had done the HVAC unit within the past year or two. a