The Pelizon technicians are always great. Today Brian fixed our problem in no time. The one negative part of my experience today was the reaction of the receptionist who took my call. I always call Pelizon first. I expect to be treated as a customer who is loyal. Today I felt like I was getting a run around. Never was given an expected time. Although I called at 7:30 am I received no confirmation that someone would be coming. If I’m calling a plumber because I have sewage in my bathtub I don’t really appreciate the option of tomorrow late in the afternoon... This is not what my experience has been in the past. Today could have been the last time I called Pelizon based on this phone experience.