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Ours was not a straight line easy to understand issue. It has been intermittent. Jorge did his best to provide honest assessment and explore possible solutions. He did not try to up sell unneeded things. He spoke to the manuufactureer and they guided him to try a fix with a new part. So far so good. -- The cold water in the bath sink was not working after he left, he had educated me so I knew it was the crossover valve that had not been turned on. I fixed it.
