It was a great experience working with Shawn. He is very professional, knowledgeable, easy to talk to, and thorough. I would recommend him to anyone needing a plumber.
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Overall Experience
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Very informative and thorough visit for an estimate. Thank you.
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Experiencing a blocked and overflowing sewer in the midst of subzero weather was a daunting situation. Chen Plumbing's rapid response to my call was a true lifesaver. Their professionalism and honesty were evident from the start. Working diligently under extreme weather conditions, they efficiently resolved the issue with exceptional quality. I wholeheartedly recommend Chen Plumbing for their prompt and reliable service
Response from Chen Plumbing:
Thank you for sharing your kind words with us. It means the world to us and to our entire team!
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Overall Experience
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Call for toilet and tub backup. Arrived and met with Kristian. He states that the toilet and tub have been backed up, and sewage has leaked through garage ceiling. Sewage also came from under toilet on to the bathroom floor. While inspecting I ran water for approximately ten minutes (218-230pm) in the bathroom and was unable to replicate blockage. Blockage seems to have been on line serving upstairs bathroom and kitchen only, and downstairs bathroom has no signs of backup or leaks. Clean out outside shows no signs of overflowing, but is missing a cap. I believe this was a local soft tissue or grease blockage, and will provide an estimate to camera the sewer line. When inspecting sewer system I also discovered the pressure regulating valve has been dripping from corrosion on the incoming side. Pressure reads at 40psi at 255pm. Replaced dripping pressure regulating valve. Installed new thermal expansion tank and mounting bracket. Pressurized system and checked for leaks. Restoratio
Came out to address issues with downstairs bathroom that were unrelated to the issue we fixed on our initial visit. Customer had another company out prior to any of the work we did. That company told customer there was a belly in the line and they were going to reroute the bathroom. They abandoned line and rerouted line roughly 20’ over to a stack that came down under the slab under the stairs. They installed this line going up hill the entire way. I left quote last time to address this issue of the downstairs bathroom backed up again. Line did eventually back up after a few months. Customer decided to properly address the issue. I had camera’d the abandoned line previously and knew that it was still in good shape. We jackhammered the slab in the bathroom, concrete was between 10-12” thick. Exposed the piping under the slab. Ran water in the tub and found it was pouring out of the pipe under the section of slab where the tub was sitting. Knew the p-trap must be broken. Notified homeown
Met with homeowner and gave different options to relocate hose bib on back of home.
Call for slab leak. See previous invoice for initial call info. Leak detection has been out and marked the most likely site of a slab leak. Used demolition equipment to break floor and concrete, dig down to ruptured pipe. Found a pin hole on a 3/4 copper line. Cut out bad section and replaced with new copper pipe. Pressurized house and checked for leaks. Leak has been repaired. Backfilled hole, applied plastic water barrier. Installed rebar for new concrete. Poured new concrete, and applied correct adhesive to existing concrete wall to help bond new concrete. Concrete is rough grade, and ready for flooring contractor to apply final layer of sealant or self leveling compound if needed. Cleaned floors, walls, and all work space. Removed plastic and floor protectors. Cleaned mud and clay as best as possible from area surrounding water heater. While on site, Mahdu also mentioned pressure problems with a few faucets in the home. We checked hallway bathroom and found two issues, the ho
Fixed house pvc sewer line back pitched in multiple area , include dig up outside with excavator correct slope , replaced a 50 gallon gas water heater with Rheem pro 6 years warranty heater , pan , expansion tank included
Back up main line to both bathroom in main floor , did camera inspection from clean out outside , did camera inspection together with customer,pipe showed back pitched all the way to septic tank , need correct slope with new line install from house to the septic tank , section of driveway need cut for this installation
Client called us out today due to a water line leak inside the garage just above the water heater in the wall. It had caused a good bit of water damage in garage and to the inside pantry area as well. Referred reliable restoration to assess and deal with the water cleanup and put back. Due to the location of the leak, I had to uninstall the water heater to get access to the pipe in order to make the repair. Uninstalled the 2 yr old water heater then found a split 3/4” hot pex line just before it went up into the attic to feed rest of home. This is second leak on this same section of piping. This time, there was a split in the pipe about 2” long water was spraying out of. Removed tang section and repaired with a couple fittings and some pex a water piping. Before installing water heater back we tested for Leaks, there are none. Proceeded to reinstall the water heater and added new ball valve shutoff and new properly supported thermal expansion tank per code, as the previous install was
I came today to install a new water service. I started by digging two holes one at the meter and one by the home. I also had to cut part of the drive way. Them I trench both the holes together. I also installed a meter box with a ball valve and stubbed a new line through the basement and hyropluged the hole. After I got the new pipe connected I tested it for leaks then I back filled the holes. Tested system and system is working properly with no leaks or issues.
Homeowner states that they noticed water continuously leaks from two tub/showers that aren’t used very often and can sometimes take days to stop. Upon arrival I was greeted by homeowners and they showed the issues and expressed their concerns that too much water is wasted and consumed. I did my inspection and didn’t find anything else wrong other than the leaks and PRV pressure fluctuations but I highly recommend replacing the PRV and the two delta cartridges for the tub/showers to fix the leaking issue and prevent further leaks. Homeowners weren’t sure if they wanted to fix these issues right away and will let us know at a later date.
Customer had jammed disposal. Unjammed and reset button on disposal. Ran disposal to check for leaks and proper function.
Customer wanted to replace tankless with new tankless. Installed Navien 240A. Removed old recirculation pump as navien has internal pump. Also installed small TET. After install, checked area of work for leaks and proper function. Checked all areas of house for correct temp. Customer wanted to wait on PRV.
Customer wants to wait to decide for tankless swap.
