Overall Experience
Quality
Price
Convenience
Experiencing a blocked and overflowing sewer in the midst of subzero weather was a daunting situation. Chen Plumbing's rapid response to my call was a true lifesaver. Their professionalism and honesty were evident from the start. Working diligently under extreme weather conditions, they efficiently resolved the issue with exceptional quality. I wholeheartedly recommend Chen Plumbing for their prompt and reliable service
Response from Chen Plumbing:
Thank you for sharing your kind words with us. It means the world to us and to our entire team!
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Fixed red uponor hot water pin hole leak in basement ceiling
Finished water heater installation in Cumming this afternoon. Customer upgraded from 40-gallon to 50-gallon high-efficiency unit for growing family needs. Removed old unit, installed new gas connections, and properly vented system. Water heater installation included new expansion tank and updated safety features. Chen Plumbing's water heater installation service provides Cumming homeowners with reliable hot water solutions. New unit should provide years of efficient operation.
Customer stated that only some fixtures in home were getting hot and others weren’t. Stated to customer that there may be an issue with pump on dedicated recirculating line. Will send quote to replace tankless and also for diagnostics.
For this job, we worked on replacing customer supplied faucet.
No hot water upon arrival. Customer stated he tried everything to get water heater to turn on. After looking at heater was able to get pilot light to light but it would not ignite when turning it on. Customer called manufacturer while we were here we went to Ferguson to pick up warranty part. Installed new gas valve and tested system. System is fired up and working wi5 no leaks or issues upon departure
Failed tub cartridge leaked and caused water damage to ceiling below. Estime sent to replace cartridge or faucet .
Checked found 130 psi water pressure, replace three shut off valves and prv in basement
Returned and installed shower trim for customer shower valve now that shower was completed. Also installed toilet seat because on a previous visit toilet was scratched while being repaired.
Reword kitchen drains that were incorrectly installed. There is no warranty for this job.
Customer had a leak previously that required remediation. Came back to stripped primary bath and installed a new shower valve. Asked customer preferences for location and side sprayer etc. customer had no strong preference and just asked for a standard install with no extra bells and whistles. The previously proposed spot for the valve wasn’t available because the new wall hadn’t been built and isn’t going to be built. Centered the valve on drain for the same wall it was on previously per customer approval. Capped the 1/2 copper hot and cold lines below the subfloor after cutting the floor. Chen Plumbing isn’t responsible for repairs to cuts made to access plumbing. Tested all work to ensure proper function and no leaks. None were found. Put center of shower valve 47.25” above the floor to meet manufacturers recommended 45-48” range. Stubbed the plaster guard 1.5” out from studs to allow easy install of shower trim when I’m the bathroom is finished. Put two screw in valve and prop el t