Overall Experience
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Very informative and thorough visit for an estimate. Thank you.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Experiencing a blocked and overflowing sewer in the midst of subzero weather was a daunting situation. Chen Plumbing's rapid response to my call was a true lifesaver. Their professionalism and honesty were evident from the start. Working diligently under extreme weather conditions, they efficiently resolved the issue with exceptional quality. I wholeheartedly recommend Chen Plumbing for their prompt and reliable service
Response from Chen Plumbing:
Thank you for sharing your kind words with us. It means the world to us and to our entire team!
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Replaced a toilet in master bath with we supplied western toilet today
Came out to identify why sewage backed up into the home. Found cleanout outside with standing water. Flushed toilet inside and felt ground start vibrating. Dug around and found lift station lid underground. Opened lid to inspect pump. .4 hp zoeller sewage ejection pump. Spoke with homeowner who said original pump float switch went bad and they had to have it replaced. Appears that new float switch was installed too high in basin, allowing sewage to back up into line before pump activates and activates very frequently. Believe the frequency of the float switch engaging caused a failure to engage with the pump and caused the sewage to back up into the home. Notified homeowner of findings.
Attempting to repair the master tub faucer with customer started and some parts already damaged
Basement bathroom continuing to back up after we corrected pitch under slab and on exterior of home. We flushed toilet multiple times and ran tub and sink last time and all were draining. Today arrived and found water was still draining, but very very slowly. Pulled toilet and camera’d from toilet. Found grease blockage that had occurred during the time before the pitch was corrected under the slab. Was able to clear most of the grease and restore flow. Ran all fixtures in downstairs bathroom to verify. Rerouted line has some spots that are flat, and branch line going to toilet is back pitched and holding approx 1” of water. Toilet is very old and I recommended we try replacing toilet before committing to jackhammering the slab under the bathroom. Left quote to replace toilet, also left quote to reroute the bathroom drains back to the existing drain that was previously capped off 6 years ago. Both lines have adequate depths where this would be possible. Branch line appears to be 3”. To
Jackhammer another 6’ concrete on inside of house, drill new penetration through foundation, redo drain down to septic tank, pump septic tank effluent into lift station, lower septic tank discharge line going to effluent tank, no replacement of concrete/flooring included. 2 year warranty Jackhammered slab in downstairs living room. Drilled through foundation wall and lowered pipe running out of house. Corrected pitch on pipe to septic tank. Dug up effluent discharge line and corrected pitch down to lift station. Installed new two way cleanout on line to septic tank and effluent line between septic tank and lift station for servicing. Bedded pipe inside the house but did not back. Customer had ESOG out to assess dirt settling under foundation that initially caused sewer back up. ESOG requested we not backfill holes inside the house as they are going to be pumping grout under the slab. Took video showing proper pitch of every section of the sewer line under the slab and notified homeown
Did diagnostic/camera work today. Identified issues and received approval for estimate to repair sewer lines. Customer has belly inside the house on drain line, as well as on exterior line going into and out of the septic tank. Returning Thursday/Friday to complete the work. Service titan glitched while processing payment. Need to ensure customer receives additional credit of $498.31 off the total for main repair job once job has been completed.
Came out for gurgling noises coming up through the main floor toilet. Arrived and found everything draining normally and no gurgling. Homeowner said she was doing laundry upstairs, and came downstairs to find the main floor powder room gurgling, and then the water in the toilet rose up out of the bowl and started flooding the bathroom. Could not recreate issue. Received approval to pull toilet in powder room and run camera. Located a belly outside of the home right before the septic tank with signs that this is where the blockages had been occurring as this has happened to her more than once. She already had the septic tank pumped a month ago thinking this was the issue and this did not correct the issue. Received approval to repair the sewer line. Dug up the sewer by hand and Repiped the section with a belly in it. Bedded pipe with a gravel foundation and backfilled to top of pipe with sand. Re-camerad the sewer line with the homeowner to show her everything was now flowing correct
Replaced a bad sewerage ejector pump in basement
Fixed red uponor hot water pin hole leak in basement ceiling
Finished water heater installation in Cumming this afternoon. Customer upgraded from 40-gallon to 50-gallon high-efficiency unit for growing family needs. Removed old unit, installed new gas connections, and properly vented system. Water heater installation included new expansion tank and updated safety features. Chen Plumbing's water heater installation service provides Cumming homeowners with reliable hot water solutions. New unit should provide years of efficient operation.
Customer stated that only some fixtures in home were getting hot and others weren’t. Stated to customer that there may be an issue with pump on dedicated recirculating line. Will send quote to replace tankless and also for diagnostics.
For this job, we worked on replacing customer supplied faucet.