Customer reported the toilet and sink gurgling while draining. The half bathroom was also experiencing issues. Upon inspection, it was determined that the stoppage was located outside the home, leading towards the septic tank. The customer was advised that we could attempt to clear blockage with our equipment, but there will be no guarantee of success. The customer approve this course of action. We attempted to clear the drain and retrieve roots from the line. However, the line remains submerged, and the stoppage persist. Due to the location of the blockage, being near the septic tank, further attempts risk equipment loss. The customer was informed that the best solution would be to contact excepted service company to further investigate and address the main issue. Customer acknowledged and understood the recommendation.
Found shut off valve and replace hose bib