Matthew was very helpful and provided excellent customer service.
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Juan was extremely professional and very knowledgeable. Extremely satisfied with his work.
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Matthew was very professional, quick, thorough, nice and informative. Thank you so much!
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Very personable. Went the extra step to help me get the project measured out and installed.
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Response from Chen Plumbing:
Thanks for sharing your review with us and the community.
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Did the work so fast! Fixed everything in one visit, quoted a future project, and answered all my questions. Excellent work all around!
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Great job and paid attention to all of the details. Would highly recommend the company and Victor
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Customer was having issues with back hose spigot. Checked pressure at double water heater pipe and series. PSI approximately 78. Home is only six years old and pressure valve was manipulated for higher pressure. No thermal expansion tank found in utility closet with water heaters. When searching for winterization valve for back hose spigot found thermal expansion valve in basement bathroom. Explain the issues with these valves and gave estimate for 5 gallon thermal expansion tank installation. Showed customer where winterization valve was turned off underneath kitchen sink.
Client called us out today due to their basement plumbing sewage ejector pump that was recently replaced by a friend of clients, constantly humming and not working. We removed the basin lid, and discovered the pump that was installed by the friend was not the proper type of pump. The existing pump was a SUMP pump, which is only meant for water which is why it was not working. We removed old pump and installed new Zoeller .4 HP sewage ejector pump with new 2” pvc ball valve and new check valve as well. Set pump in place and then secured lid. Connected all the pipes with glue and primer then let it set up for 15 minutes. Tested, no issues. Pump now working as it should. 3 yr manufacturer warranty 1 yr parts and labor from us
Busted water supply line under bathroom sink , replaced both shut off valves
Back up sewer line for restroom behind waiting area in the front , opened floor clean out , snaked line , cleared blockage and did video camera inspection, found entire line 70 feet or so has many feet is got back pitched , that is reason. Caused this back up and will back up again if line is not fixed with correct pitch , concrete cutting and install new pipe is necessary for this project.
Extracted fireplace gas line and capped off in wall.
Upon arrival customer stated the toilet was running. Customer stated they we’re supposed to call and cancel the call but paid the dispatch fee for us coming out
Client called us out due to the water fountains drain backing up. Removed the front cover of the water fountain, and removed the plastic ptrap. There was some build up in the ptrap, but that was not the issue, as it was still clogging up. I grabbed my small Chain snake and drill, and put the snake into the drain line. We definitely cleared some sort of blockage from the line as we could feel the snake hitting it. After we ran the snake, I hooked up a water supply line and shot water down the drain for a few minutes, and the drain is now draining properly. Cleaned up our mess, and put everything back together. NO WARRANTY ON DRAIN CLEANING Charged card on file.
Customer complaint was possible leak underneath garage, informed customer that we could cut section of sheet rock and verify if any active leaks were present, however, customer informed me that hub drain for AC units backed up near the area where water was present in garage, inform customer that leak was more than likely caused from hub drain back up, but that we could still cut sheet rock to confirm there were no other leaks. Customer agreed, found no more active leaks in garage area. Also cleaned out hub drain with flex shaft poured water down line to verify line was clear, customer also wanted toilet fill valve and flapper replaced. Found water pressure to be high informed customer customer did not want to proceed at this time Everything is Working as intended upon departure Not responsible for Sheetrock repair
Replaced 40 gallon gas water heater with 75 gallon 76k btu water heater. Also installed PRV as there was not one previously. Set water pressure to 75 psi
Left multiple quotes. Customer looking to upsize water heater. Left quote to connect soda machine, left quote to replace bathroom faucet. Customer wanted us to connect ice container drains to drain. No way to do this in a code compliant way. Customer did not want to route drains with proper air gaps. Wanted to rig drain line together which we declined to do. Collected dispatch fee.
Homeowner has had tub replaced whoever installed the tub did not fully connect the waste pipe for the waste and overflow. Had to install inch and a half tubular extension to get the waste line to meet the tee. Reinstalled tub shoe tested with no leaks or failures at service. Did have to cut approximately 18 x 18“ hole in drywall behind tub to access the drain. homeowner is going to repair themselves.
County is working outside of the home on the sewer line running a jetter neighbors are having the same issue.
