Upon arriving Nick was told of a water softner that was old and Jordan needed a estimate to replace the unit. Nick did a water test and the water is very hard and a 30k unit is recommended to replace the existing. Nick was also told of an issue with the floor drain backing up and getting the utility room wet. Nick presented multiple options and as of now Jordan would like just the floor drain cleaned out and the estimate sent to email. Nick cleaned the floor drain in basement at a discounted rate the line had grease in it and a small nut that Nick was able to remove also Nick noticed the riser to the drain was cut down to allow hvac condensation to drain and noticed it to be a shallow drain and if it is overwhelmed with water it will come over the floor level and you would notice water. The line is draining.