Technician Andrew met with Rachel and her husband in regards to a water leak that dispatched the local fire department and prevented clients from being in home since Tuesday. Water leak caused damage to ceiling, carbon monoxide detectors to fail and act as though there was a an emergency which prevented Rachel and her husband and small children to stay in the home. I proceeded to start a thorough evaluation of the homes water supply and tested incoming water pressure at hose faucet located in backyard. Test found water pressure higher than normal at 80 psi and should be regulated properly down to a safe consistent working level in addition Home does not have a easily accessible main water shut off valve in case of an emergency along with a thermal expansion tank above water heater. Rachel stated warranty company sent out a plumber to make repairs to the same tub and shower recently. As we were talking they did say that they’ve heard a hissing noise when their 10-year-old daughter w