Terri is Former Air Force Reserve. The home was built in 2021. Upon arrival, Technician Mike found that the both bathrooms on the second story were backed up yet nothing on the first floor or basement was backed up. The bathtub and shower were holding several inches of sewage and water. After removal of the excess water above floor level, the tech was able to pull the toilet in the upstairs hallway bathroom and use a flex shaft to clear the obstruction. Wads of flushable wet wipes were pulled back. The tech explained how wet wipes need to be discarded into the trash can or not used all together because they do not break down after flushing them. After removal of wipes the tech ran the tub next to the pulled toilet, turned the shower on in the master bath and flushed toilet in master bath multiple times assuring the drain line was clear. The toilet was then reset with a new jumbo wax ring with horn. The customer insisted that the tech does not change the johnni bolts or braided water su