Prompt, professional, courteous and fully explained the problem and repair. Now, that is customer service! Thank you "My Georgia Plumber"!!!
Overall Experience
Quality
Price
Convenience
CJ did a great job. No one likes to have repairs done, but his upbeat and positive attitude plus great communication may it a great experience. Highly recommend.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
James was an excellent technician, very courteous, professional and had the best interest of the client.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Love My Georgia Plumber. Always the best work and the nicest personnel.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Can’t say enough about Jesus, his work and his professionalism. From arrival to departure he was a pleasure to have in my home. He exceeded my expectations in every sense. The work was done well, efficiently, and he really went the extra mile to ensure I was satisfied. I would gladly have him do work for me again .
Response from My Georgia Plumber:
We are pleased to know your experience with us was a good one!
Overall Experience
Quality
Price
Convenience
Great customer service and ever nice to talk to and very knowledgeable
Overall Experience
Quality
Price
Convenience
Santos was assigned for last part of the slab leak. Was fast, and completed with quality. Price was very fair given today’s market. Rated 4 for convenience due to no weekend availability but other than that was an excellent job and will be utilizing services for all plumbing needs. Both techs were awesome ( multiple appointments).
Overall Experience
Quality
Price
Convenience
Dan is amazing and went above and beyond...again. Every time I have an issue MGP comes through with a fair and economical solution. These guys are the best!
Response from My Georgia Plumber:
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
Overall Experience
Quality
Price
Convenience
Santos was a excellent technician who diagnosed and repaired my main line and underground irrigation system leaks very quickly. He was courteous and patient as he explained his repair plan. Great individual. Thanks!!
Overall Experience
Quality
Price
Convenience
Preston was exceptionally friendly and efficient. He took the time to answer any and all questions I had and made the process smooth and easy to replace my leaking/broken water heater.
Response from My Georgia Plumber:
Thank you so much for taking the time to leave us a 5-star review!
Overall Experience
Quality
Price
Convenience
He explained clearly and made sure we understood everything. Very polite and accommodating m. They made sure to clean up any mess.
Response from My Georgia Plumber:
Thank you so much for taking the time to leave us a 5-star review!
Overall Experience
Quality
Price
Convenience
CUSTOMER STATED : We are getting black mold in master bathroom shower upstairs. TECHNICIAN NOTES : Out to the residence today for the concern of there being black mold spots within the master bathroom shower enclosure located upstairs. There are no active leaks and mold is due to quality of water / not cleaning shower enclosure. With there being no plumbing failures, all I could recommend at this time to the homeowner was a halo Mini 3 wall mounted whole home filtration system to cleanse their water. RESOLUTION : No repairs made today. Customer requested complimentary service estimate to install wall mounted whole home filtration system. JOB NOTES : Please bill card in photos for membership fee. Clean out located in front yard, right side of front door. JOB STATUS : Job complete ESTIMATE NOTES : Please send.
Customer States: He can hear water running inside his home. Found water on the garage floor. Technician Notes: Out today to look into an issue with a leak. Restored water to home, heard water rushing through main water line in the utility closet. Checked entire house to make sure there were running toilets or faucets left on. Meter is spinning. Determined there is a slab leak at this house. Water began coming up through garage floor after about 15 minutes. Can still hear when the valve the water heater is off. Leak is on the cold side. Resolution: Need a leak detector out to pinpoint where this leak is underground/ under slab. Customer agreed. He is not interested in a partial repipe at this time, just wants the leak fixed. Job Notes: Need to schedule leak detector to come out ASAP! Water off to home unable to check pressure. Job Status: Incomplete. Estimates: Built rough estimate for repair. Estimate to replace the existing whole home 3/4 inch shut off valve. This will include
CUSTOMER STATED: leak in the water heater in garage TECHNICIAN NOTES; came out today for diagnosis while out on site found a leak in the wall not from the water heater small pinhole leak on a 3/4 inch line Estimate to remove heater and re install in order to address leak and addressing leak Summary Estimate to remove current 2021 heater and reinstall in order to address a leak to the left side of heater located in garage on copper JOBSTATUS: complete MGPNOTES: card in pinned notes AUTHO: 404041208947
Out today for water heater flush. Heater is only 5 years old and still in manufactured warranty range. Flushed water heater and water system and tested. Customer was concerned about length it takes to get how water. Showed him the path of the hot water main through the unfinished basement to show him there is no issues it just takes a while for the water to travel through the pipes. Built a complimentary estimate for customer for a recirculation pump with a cross over tee so we do not have to run a dedicated return line. Job is completed. Estimates ready to send.
CUSTOMER STATED: upstairs hall bathroom was clogged and water was leaking out of toilet from base TECHNICIAN NOTES: when I went to toilet and turned on the valve it filled up almost to the top. Plunged the toilet and the toilet cleared. Ran water down from lav shower and flushed the toilet for 15 minutes and could not get the system to back up at all. Informed customer that if the issue returns to call us directly as there may be an issue in the main line for this bathroom and there is no clean out for this bathroom. RESOLUTION/RECOMMENDATIONS: cleared toilet stoppage with plunger JOB NOTES: build estimate to pull and reset hall bathroom toilet run sewer machine and camera if issue returns. JOB STATUS: COMPLETE PARTS: (IF INCOMPLETE ARE STOCK OR SPECIAL ORDER PARTS NEEDED?) AUTHO: 115ecsi ESTIMATES: (READY TO SEND
Customer has a tankless water heater so I can’t flush today because I didn’t have the pump for it and tankless does not have the connection kit to flush we need to install that connection valve.
CUSTOMER STATED:hose bib TECHNICIAN NOTES:broken handle RESOLUTION/RECOMMENDATIONS:replace JOB NOTES: JOB STATUS: COMPLETE/NOTCOMPLETE (RETURN TRIP NEEDED?) PARTS: (IF INCOMPLETE ARE STOCK OR SPECIAL ORDER PARTS NEEDED?) AUTHO: (AUTHO CODE OR WHO YOU SPOKE TO) ESTIMATES: (READY TO SEND OR NEED REVIEW) Customer stated that hose bib is broken, I found that the handle is broken. AHS will not cover to replace. Customer agreed to pay for replacement. Kitchen faucet is loose tied and everything else is good. Job is complete.
The homeowner said the toilet is still running We found the top of the flush valve was no connected to the flush valve and causing the canister to become stuck and not closing I reconnected the top of the flush valve Tested with no issues Job completed No new estimates are needed
Customer States: Powder bathroom toilet is running. Master bathroom sink was slow draining but now it is not, thinks there was some toothpaste in the drain. Technician Notes: Powder bathroom Kohler toilet is running due to worn flush seal. Flush seal needs replaced to stop toilet from running. Inspected other 3 toilets in the home, the other 3 Kohler toilets have the newer style yellow seal and are working as they should. Resolution: Replaced Kohler flush seal in the powder bathroom toilet. Restored water and tested. Job Notes: No exterior sewer clean out located on todays trip. Job Status: Complete. Estimates: No additional needed.
TECHNICIAN NOTES : CHANGE ORDER for Shower Tom asked to move the shower valve from 1 wall to the adjacent wall. Mike quoted $185. When he arrived, it was not just moving the valve it was installing an entire shower system - valve, regular head plus rain head plus hand held and will require an additional $275 for the additional drops. Total New price for the this change is $460.00
CUSTOMER STATED: Has a leak in her master bathroom, making its way down into the ceiling ceiling TECHNICIAN NOTES: Technician found that the Delta chrome Roman tub is leaking due to age and will need to be completely replaced RESOLUTION/RECOMMENDATIONS: In order to replace the valve, we will need to create access through the tile Which will be an additional miscellaneous level three task. Customer stated that they will be removing their tile themselves, but technician advised that if we have to use any type of power tool to gain access to this valve, we will have to charge an access fee JOB NOTES: JOB STATUS: Not complete PARTS: (IF INCOMPLETE ARE STOCK OR SPECIAL ORDER PARTS NEEDED?) AUTHO: 115SSWL ESTIMATES: (READY TO SEND OR NEED REVIEW)
This change order is based on the changes to the scope of the job. The original job was all priced based on wood structure being framed, with a wood structure we would have completed the job in the first trips out. With the new layout being changed to a concrete slab this required excavation for the fixtures. This also requires a second rough for the walls once everything is framed. During the rough-in phase, there were some items added to the system. First, the dishwasher location changed and was moved from beside the sink to an island setup. This required changing the drain lines and water lines to accommodate the new location. Second, a hose bibb was added fro outside by the hot tub area. The original location for the dishwasher allowed the piping to tie into the kitchen sink area as normal. Please note this change order information is based on the Tech onsite and the changes that were requested. I have listed each line out below to accommodate the changes that were required.
Estimated to run a gas line for the added-on fireplace. The line will run overhead and out to the location discussed for the propane tank. An air test will be applied for testing purposes. The gas line will be stubbed out on both ends with caps and ready for next contractor.
Customer Stated: Their toilet as not shutting off completely, and would take a long time to fill up. Tech Notes: Upon inspection I found that the toilet fill valve was no longer functioning, and was causing water to overflow into the flush valve tube. I found that this toilet is located in the upstairs master bathroom of home, and is only five years of age.This is a this is a dual flush assist Gerber elongated toilet. I presented options to have the toilet replaced, and to have the fill valve replaced along with supply line. The homeowner elected to move forward with replacing the fill valve along with supply line as she was moving within the next year and a half. Resolution: I was able to successfully remove the existing fill valve, and replace with brand new valve along with steel braided supply line to help fix/prevent any future plumbing issues. I flushed the toilet several times with no further issues. Job Status: Complete Estimates: Sold