The plumber, Gio, was very knowledgeable and professional. He provided an excellent analysis of my two water heater systems, and he provided options for eventually replacing my electric tank water heater. He serviced my propane tank-less water heater, and, because of its age, he provided replacement options for that water heater. I have used My Georgia Plumber a few times, and i have been completely satisfied every time.
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My wife and I have used My Georgia Plumber for a previous project, and we were completely satisfied with the plumber and the work product. With the present project, had the same satisfaction with the plumber and the work product.
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The whole process to make an appointment and receive an estimate went smoothly and easily. Christopher was professional in all respects. He was knowledgeable and courteous, and he willingly took time to listen to my questions and provide satisfactory answers to them. His associate was attentive as Christopher conducted his analysis and provided the results to me. Christopher represented your company admirably.
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While inspecting the water heater we found that the thermal expansion tank has failed due to age/normal wear. We cut the water to the heater and removed the old tank. We then prepped and replaced the tank with a new one. We restored the water and everything functioned normally. Resolution/Recommendations: Upstairs toilet flapper and handle replaced. Clog cleared in downstairs toilet with handheld plunger. Disposal jam cleared with disposal wrench. Failed thermal expansion tank removed and replaced. Job notes: Job status: Complete
Customer stated: kitchen sink is leaking. Technician notes: We arrived and were directed to the issue. The sink in the kitchen is a dual sink with a disposal on the right side. The tubular under the sink is leaking from the packing nut that is joined with the disposal and the nut joined with the ptrap. We removed the tubular from the disposal and removed the ptrap and found that the gaskets were no longer sealing due to age/normal wear. We replaced the gaskets and reassembled the tubular drainage. We tested the drain from both sinks and had no leaks. Resolution/Recommendations: Replaced two gaskets on tubular drainage under the kitchen sink on the disposal side. Tested after reassembly and drain functioned normally with no leaks. Job notes: Job status: Complete
Customer stated: kitchen sink is leaking. Technician notes: We arrived and were directed to the issue. The sink in the kitchen is a dual sink with a disposal on the right side. The tubular under the sink is leaking from the packing nut that is joined with the disposal and the nut joined with the ptrap. We removed the tubular from the disposal and removed the ptrap and found that the gaskets were no longer sealing due to age/normal wear. We replaced the gaskets and reassembled the tubular drainage. We tested the drain from both sinks and had no leaks. Resolution/Recommendations: Replaced two gaskets on tubular drainage under the kitchen sink on the disposal side. Tested after reassembly and drain functioned normally with no leaks. Job notes: Job status: Complete
Technician notes: We arrived and investigated the issue. The toilet in the upstairs bathroom was continuously running because of a failure of the flapper and handle. We removed and replaced the handle and flapper for the upstairs toilet. We tested the toilet multiple times and it functioned normally. The downstairs toilet was clogged. We checked the toilet and then utilized a handheld plunger. We were able to successfully clear the clog with the plunger. The toilet was then tested multiple times and functioned normally. The disposal was not functioning properly. We checked the disposal and found that it was jammed. We used a disposal wrench and successfully cleared the jam. We then ran water and tested the disposal. The disposal functioned normally and drained properly with no leaks. While inspecting the water heater we found that the thermal expansion tank has failed due to age/normal wear. We cut the water to the heater and removed the old tank. We then prepped and replaced
We showed today and found a log was on top of the flame so we just adjust the logs and relit pilot light. Customer is happy. That was it customer said use credit card on file. For the service fee.
Showed today to site . To light the pilot on the fire place . We had to came back because, there was a leak on the city side so they shut the gas that goes into the home, So today we just turn gas on the gas miter and light the pilot for the fire place. Job complete
**ANNAUL WATER HEATER FLUSH** Tech Notes: Upon inspection I found that there are two water heaters for this home. There is a standard electric 50 gallon tank located in the garage, which is 20 years of age. There is also a rinnai tankless unit located in the basement of home which is also 20 years of age. I let the home owner know that due to the age of the existing tank I would not be able to perform the flush as there are liability issues, and could cause more damage to the tank. I did make him aware I would be able to perform the tankless flush. I let him know I would highly recommend replacing the existing electric water heater due to the age of this unit, and condition it would be more beneficial/proactive. I presented options to have this done through service, and the h/o elected to wait on making any further decisions. Resolution: I was able to successfully perform tankless water heater flush with no issues. Recommendation: I recommend having at the very least the existing
CM 05/09/2024 Customer stated: they had a leaking toilet. Tech notes: While on site I found the toilet in the guest bathroom on the second level was the toilet the home owner was complaining about. I flushed several times to find a leak anywhere. I was able to rock the toilet a little which indicated a broken flange. Before I started to pull the toilet I was loosening the bolts to find the right bolt not tight at all. I continued to pull the toilet to inspect the flange to find everything in good condition. Resolution: pulled and reset toilet with wax rings and bolts. Job status complete. Job notes: Estimates: This is the resipro estimate where I had to pull and reset the toilet with new wax rings and bolts.
Autho: 115RJOM Customers had a very slow draining in the kitchen sink due to kitchen grease and normal. Use technician used the machine to resolve the issue today.. due to the nature of the clog, we cannot warranty any work being done to the drain line until we jet it with a Hydro jet machine. Due to Hydro jetting a maintenance item HS will not be covering for that work. Technician created estimate for homeowner in order to clean drain line and camera line on return trip, service will be waived up to seven days scheduled after that day. We will have to add a service fee to the invoice.
CUSTOMER STATED : Master bathroom garden Tub is leaking. TECHNICIAN NOTES : Out to the residence today for the tenants concern of the master bathroom garden tub leaking from the tub spout. Waste and over flow plate has also fallen off. Waste and over flow plate needed to be shaved down to properly connect to the over flow piping. RESOLUTION : Replaced tub spout and shaved waste / overflow plate to properly seal tub. Repairs have been tested and at this point in time showing no further concerns. JOB NOTES : Clean out located on right side of front door. Please bill resipro for invoice amount. JOB STATUS : Job complete
Run small machine to clear the clog and run camera and find small section of back fall were the main conect to the city
Customer stated: Garbage disposal is making a weird noise when turned on Technician Noes: Out today, customer has a 1/3 hp insinkerator garbage disposal that is rusted on the inside , creating a loud noise whenever it is being used. Disposal needs to be replaced. Resolution: Replaced existing garbage disposal with a new 1/3hp insinkerator. Checked and tested for leaks. Everything is working as it should at this time. Job Notes: Please bill resipro Job Status: Complete Estimates: No further needed
Will provide and replace a new ventless gas log kit for living room fireplace. Will be a complete kit with logs, grate, burner, gas control valve, and remote. Job not completed February 23, 2024 due to wrong set of gas logs
Dhufstetler 01/22/24 Insinkerator 1/3hp garbage disposal under kitchen sink jammed and not turning on. Unjammed disposal and tested. No foreign objects detected in disposal. Disposal jammed due to normal wear and tear. No further problems detected. JOB COMPLETE
This is a complimentary estimate to remove the existing gas logs and install a customer-supplied unit. Dhufstetler 01/15/24 Replaced gas control valve to gas fireplace in living room and tested. Pilot lights, but the fireplace does not turn on completely. Tested, unable to determine cause of failure. Need to get with Dan in the morning and discuss options to move forward. JOB NOT COMPLETE