My wife and I have used My Georgia Plumber for a previous project, and we were completely satisfied with the plumber and the work product. With the present project, had the same satisfaction with the plumber and the work product.
Overall Experience
Quality
Price
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The whole process to make an appointment and receive an estimate went smoothly and easily. Christopher was professional in all respects. He was knowledgeable and courteous, and he willingly took time to listen to my questions and provide satisfactory answers to them. His associate was attentive as Christopher conducted his analysis and provided the results to me. Christopher represented your company admirably.
Overall Experience
Quality
Price
Convenience
CUSTOMER STATED : Master bathroom garden Tub is leaking. TECHNICIAN NOTES : Out to the residence today for the tenants concern of the master bathroom garden tub leaking from the tub spout. Waste and over flow plate has also fallen off. Waste and over flow plate needed to be shaved down to properly connect to the over flow piping. RESOLUTION : Replaced tub spout and shaved waste / overflow plate to properly seal tub. Repairs have been tested and at this point in time showing no further concerns. JOB NOTES : Clean out located on right side of front door. Please bill resipro for invoice amount. JOB STATUS : Job complete
Run small machine to clear the clog and run camera and find small section of back fall were the main conect to the city
Customer stated: Garbage disposal is making a weird noise when turned on Technician Noes: Out today, customer has a 1/3 hp insinkerator garbage disposal that is rusted on the inside , creating a loud noise whenever it is being used. Disposal needs to be replaced. Resolution: Replaced existing garbage disposal with a new 1/3hp insinkerator. Checked and tested for leaks. Everything is working as it should at this time. Job Notes: Please bill resipro Job Status: Complete Estimates: No further needed
Will provide and replace a new ventless gas log kit for living room fireplace. Will be a complete kit with logs, grate, burner, gas control valve, and remote. Job not completed February 23, 2024 due to wrong set of gas logs
Dhufstetler 01/22/24 Insinkerator 1/3hp garbage disposal under kitchen sink jammed and not turning on. Unjammed disposal and tested. No foreign objects detected in disposal. Disposal jammed due to normal wear and tear. No further problems detected. JOB COMPLETE
This is a complimentary estimate to remove the existing gas logs and install a customer-supplied unit. Dhufstetler 01/15/24 Replaced gas control valve to gas fireplace in living room and tested. Pilot lights, but the fireplace does not turn on completely. Tested, unable to determine cause of failure. Need to get with Dan in the morning and discuss options to move forward. JOB NOT COMPLETE
Dhufstetler 01/02/24 Customer states gas fireplace won’t light. Pilot went out. Attempted to relight pilot and found that ignition switch has been melted and cannot be used. Unable to light pilot. Suggested replacing gas fireplace unit. Informed by Dan that the office will build and send the estimate to replace gas powered fireplace. JOB COMPLETE
Dhufstetler 01/02/24 American Standard two handle lavatory faucet in foyer powder room dripping constantly due to failed cartridge. Customer had already purchased replacement faucet before my arrival. Customer accepted estimate to replace customer supplied faucet. Replaced foyer powder room lavatory faucet with Moen lav and tested. No further problems detected. JOB COMPLETE
Dhufstetler 11/22/23 Customer no show
CUSTOMER STATED: Kitchen faucet leaking TECHNICIAN NOTES: Single handle chrome pull out kitchen faucet leaking from sprayer hose connection, causing water to leak under the kitchen sink. RESOLUTION/RECOMMENDATIONS: Tightened sprayer head and tested. No further problems detected. JOB NOTES: JOB STATUS: COMPLETE PARTS: (IF INCOMPLETE ARE STOCK OR SPECIAL ORDER PARTS NEEDED?) AUTHO: Under Resipro autho limit ESTIMATES: (READY TO SEND OR NEED REVIEW)
Dhufstetler 11/02/23 Insinkerator 1/3hp garbage disposal under kitchen sink jammed, causing sink not to drain. Unnamed disposal and tested, system now drains and garbage disposal runs, albeit it is loud when it runs. No further problems detected. JOB COMPLETE
CUSTOMER STATED: clogged downstairs toilet TECHNICIAN NOTES: came out today for diagnosis found downstairs toilet was clogged pushed clog through with plunger, ran a camera outside and found a fitting that was holding water once past that fitting I found it was clear of water, will need to replace that section to address issue RESOLUTION/RECOMMENDATIONS: need to get with santos or mike for submission of work for autho JOB NOTES: there’s no problem on the sewer line no need to replace anything. They have water savers toilets Show them how to use them on that way they can use more water.
CUSTOMER STATED: Toilet will not flush TECHNICIAN NOTES: This is the second floor full hallway bathroom, two piece elongated front toilet that is clogged and will only slowly drain water. Tenant stated that he was unsure if their 3 year old had flushed toys down the toilet but he had tried to plunge with no success RESOLUTION/RECOMMENDATIONS: With a toilet auger I was able to clear the clog, I encountered something hard that I was able to break loose and push through the line. When I pulled the auger back I brought back feminine hygiene products as well. Clog is clear and toilet is functioning properly Additionally while on site the tenant let me know that the disposal was not working. I inspected the unit and found it needed to be reset and was jammed and would not spin. I reset and removed the obstruction with a disposal wrench, disposal is also functioning properly. JOB NOTES: JOB STATUS: COMPLETE/NOTCOMPLETE (RETURN TRIP NEEDED?) Complete PARTS: (IF INCOMPLETE ARE
CUSTOMER STATED: hall and master toilets had trouble flushing a week ago TECHNICIAN NOTES: knocked on door and rang doorbell multiple times, unable to make contact with tenant, there is a jeep in the driveway. Attempted multiple phone numbers also with negative contact and could not reach anyone through tech line. Tenant finally arrived at residence and I was able to inspect all plumbing fixtures, flushed hall toilet and master toilets multiple times while flushing half a roll of toilet paper through each with no blockages occurring, was able to observe flushed paper and water making it through main clean outs out front. RESOLUTION/RECOMMENDATIONS: no plumbing problems found with toilets, JOB STATUS: COMPLETE ESTIMATES: no further needed