Overall Experience
Quality
Price
Convenience
CUSTOMER STATED : There is a leak appearing on the ceiling in the bathroom downstairs. TECHNICIAN NOTES : Out today for the concerns of a leak causing secondary damage to the ceiling in the full guest bathroom on the main level. 2nd full guest bathroom is located directly above. Upon testing, we found the shower head that was recently installed by the customer son in law was leaking. Leaking shower head was causing a stream of water to go behind the face plate of the tub / shower trim and finding its way to the ceiling on the bottom level of the home. While on site we also found a double union prv distributing low water pressure. Customer decided she will have her son in law attempt to reseal the shower head upstairs and only wanted us to replace the prv located in the garage to get the system back up to code. RESOLUTION : Cut drywall on ceiling in full guest bathroom on the main level to diagnose leak and replaced the double union zurn prv located in the garage. Repairs have
CUSTOMER STATED: Disposal is not working TECHNICIAN NOTES: Upon further inspection found that the disposal had jammed up RESOLUTION/RECOMMENDATIONS: unjammed disposal JOB NOTES: JOB STATUS: COMPLETE/NOTCOMPLETE (RETURN TRIP NEEDED?) Compliant PARTS: (IF INCOMPLETE ARE STOCK OR SPECIAL ORDER PARTS NEEDED?) AUTHO: (AUTHO CODE OR WHO YOU SPOKE TO) ESTIMATES: (READY TO SEND OR NEED REVIEW) No estimates needed
CUSTOMER STATED: TECHNICIAN NOTES: upon arrival customer met us at the front door and said the problem was fixed already, he did not want us to come in and took picture of the sink himself. RESOLUTION/RECOMMENDATIONS: no issues found at this time. JOB NOTES: please bill accordingly JOB STATUS: COMPLETE ESTIMATES: no further needed
CUSTOMER STATED: The upstairs toilet not flushing properly TECHNICIAN NOTES: Upon further inspection found that the toilet in the hallway bath was backing up And had to adjust the fill valve to stop water from over filling tank RESOLUTION/RECOMMENDATIONS: Ran closet auger down the toilet and cleared the toile JOB NOTES: Felt like a soft tissue blockage informed tenant to not be flushing any female hygiene products down the toilet JOB STATUS: COMPLETE/NOTCOMPLETE (RETURN TRIP NEEDED?) Job is compleat PARTS: (IF INCOMPLETE ARE STOCK OR SPECIAL ORDER PARTS NEEDED?) AUTHO: (AUTHO CODE OR WHO YOU SPOKE TO) ESTIMATES: (READY TO SEND OR NEED REVIEW) No estimate needed at this time this is an brand new neighborhood about 1 year old maybe two
Need to talk with Robert. When we got back
Customer stated that the kitchen sink is leaking again. Found right side basket strainer leaking out of the seal. The basket strainer does not have any of the gaskets on the bottom side and is using rubber seal instead of putty. Checked the left side basket strainer and it is in the same condition. Replaced both basket strainers so there is no more leak. Left side of sink has no ptrap. Installed ptrap and tested. Job is completed.
Customer Stated: This is a commercial site. They were having back up up issues for both toilets consistently, and were told that they needed to have the toilets upgraded with more flush power. Tech Notes: Upon inspection I found that these are both a Kohler flush assist toilet located in the men/women bathroom of building. I found that for todays visit they are both functioning properly with no issues, but the store managers complaint was they were constantly backing up. I let him know we can submit for new toilets, but the best route is to have the sewage drain lines hydro jetted quarterly to help fix this issue. I made him aware that this is due to not enough water being used, and the sewage line not being cleared out due to lack of water flowing in sewage line. I called PRS, and he stated he would like quote as it would take 2 days for authorization to come through. Resolution: We will need to hydro jet the sewage/drain line for both toilets in the men/woman bathrooms to help f
INVOICE NOTES; toilet in upstairs is clogged TECHNICIAN NOTES; came out today for diagnosis while out on site found a upstairs hallway bathroom was clogged , will need to auger due to plunger not being able to push past clog RESOLUTION: augered toilet and tested without toilet paper without further issues if concern arises again we may need to pull toilet in order to address further issue. JOBSTATUS: complete
Stated.. gas leak outside and inside Tech notes.. came out today to diagnose a gas leak there is extensive gas piping that makes no sense. Need to preform pressure test to understand extent of issue. 3 people required at least. The gas line for the old chapel and new are not connected and the gas line is ran in a very confusing way We will have to do a pressure test to see if any of the lines to see if gas lines are leaking if gas line appear to be leaking And test all visible gas lines and all lines in the ceiling that are accessible To find gas leak out side and one that goes from the basement and third floor no smell on the second floor Resolution.. we need to perform a pressure test on the gas system to help locate the leak. Building is massive and three floors. Rough estimate of 11 bathrooms, 2 water heaters. Notes..interested in HCC for commercial property. Clean out in rear. Mike. We show to site and to diagnose what needs to be done with this gas lines there is a
Customer stated the toilet in the hallway bath up stairs is backing up Found the toilet to stop up when flushed ran water in sink and shower to see If it was just in the toilet Ran closet auger though toilet to clear line and removed a soft tissue blockage from the toilet Flushed toilet a few times to insure the toilet was cleared Clean up work area Job complete
Customer stated: he would like quotes to replace his water heater, prv and install a new gas line for his grill. Technician notes: gathered info and created requested quotes. MGP notes: please bill card in photos for today’s visit. Estimates: please forward to customer. Job status: complete
CUSTOMER STATED : The sink is leaking on the left side when you turn the water on. TECHNICIAN NOTES : Out to the residence today for the tenants concern of a leak on the left side kitchen sink under the cabinet. After testing, I found water will leak due to the tubular extension piece not being long enough which is causing the leak. RESOLUTION : Made modifications to the left side of the kitchen drain tubular piping to ensure proper connections/seal. After making modifications, I have filled left side of sink up to properly test repairs. There are no further leaks or concern under kitchen sink at this point in time. JOB NOTES : Please bill resipro for work completed today Clean out located on left side of front door. JOB STATUS : Job complete
Customer/ Tenant States: Master bathroom shower is cracking. Technician Notes: Out today to look into issue with the master bathroom shower wall cracking. Back wall farthest from the shower head. Surface cracks appear to be in the coating of the fiberglass. More than likely happened during shipping/ install. This area does not receive direct water and the crack does not go all the way through. Resolution: ResiPro could have someone look into repairing wall, we do not offer this service. Or shower could be completely replaced with a new one, we do offer this. Shower is not leaking. No mechanical failure. Job Notes: Shower measurements are 60x32x72. Job Status: Complete. Autho: Bill to ResiPro. Estimates: No additional needed at this time.
APPROVED TWICE - CHW PICK UP PARTS Return trip to replace the crossover tee under the kitchen sink to solve luke warm water issue to faucet. Replace tee for sirculation pump upstairs and hot water is going everywhere except the kitchen faucet customer needs to replace the faucet he told me he goin to replace
This is a complimentary estimate for My Georgia Plumber to install a new tankless water heater supplied under warranty. We will install the new unit and test for full functionality. Once the job is complete we will remove the old water heater to complete the warranty exchange. Job completed February 20, 2024 tankless replaced, water is on and tested with no further issues at this time.