CUSTOMER STATED: The homeowner complaint is that they are only getting hot water for a few mins then it goes cold TECHNICIAN NOTES: Upon inspection of the heater we found that the water heater is leaking on to the floor at the bottom of the unit And we found that the water pressure is over 100 psi The prv appears to be a 1in not a 3/4 RESOLUTION/RECOMMENDATIONS: The water heater needs to be replaced and the prv needs to be replaced JOB NOTES: JOB STATUS: COMPLETE/NOTCOMPLETE (RETURN TRIP NEEDED?) Job not completed PARTS: (IF INCOMPLETE ARE STOCK OR SPECIAL ORDER PARTS NEEDED?) AUTHO: (AUTHO CODE OR WHO YOU SPOKE TO) Need to submit to choice ESTIMATES: (READY TO SEND OR NEED REVIEW) Built and ready to send No visible clean out on septic
CUSTOMER STATED: Hot water runs out quickly TECHNICIAN NOTES: Kenmore 40 gal electric water heater in basement bottom element failed, confirmed with multimeter. Need to replace bottom element. RESOLUTION/RECOMMENDATIONS: Replaced element and tested, multimeter confirms electrical conductivity. JOB NOTES: Water pressure gauge broke while testing pressure. Pressure tested high, but unsure how accurate the reading is. Customer interested in having water heater replaced. Left estimate to replace water heater. JOB STATUS: COMPLETE PARTS: (IF INCOMPLETE ARE STOCK OR SPECIAL ORDER PARTS NEEDED?) AUTHO: Diagnosis submitted to CHW via web portal and authorization received through text. ESTIMATES: READY TO SEND
CUSTOMER STATED: Water leaking from under kitchen sink when dishwasher is used TECHNICIAN NOTES: Customer reports that garbage disposal under kitchen sink was recently replaced. When disposal was replaced, dishwasher drain hose was not properly connected, causing it to become disconnected when used and draining directly into the kitchen cabinet. Reconnected dishwasher drain properly and tested with no issues. RESOLUTION/RECOMMENDATIONS: JOB NOTES: JOB STATUS: COMPLETE PARTS: (IF INCOMPLETE ARE STOCK OR SPECIAL ORDER PARTS NEEDED?) AUTHO: Diagnosis submitted to CHW via web portal ESTIMATES: (READY TO SEND OR NEED REVIEW)
CUSTOMER STATED: TECHNICIAN NOTES: RESOLUTION/RECOMMENDATIONS: JOB NOTES: JOB STATUS: COMPLETE/NOTCOMPLETE (RETURN TRIP NEEDED?) PARTS: (IF INCOMPLETE ARE STOCK OR SPECIAL ORDER PARTS NEEDED?) AUTHO: (AUTHO CODE OR WHO YOU SPOKE TO) ESTIMATES: (READY TO SEND OR NEED REVIEW)
CUSTOMER STATED: Stain in master bedroom closet TECHNICIAN NOTES: Stain in upstairs master bedroom closet. Attic is accessible, accessed attic and found staining in rafters above master bedroom closet. Water is leaking from the roof into the bedroom ceiling. Not a plumbing issue. Measured water pressure at 120 psi, indicating 3/4” Prv in garage has failed and needs to be replaced. RESOLUTION/RECOMMENDATIONS: CHW did not authorize Prv replacement. Customer did not accept service estimate to replace Prv at this time. JOB NOTES: JOB STATUS: NOTCOMPLETE PARTS: (IF INCOMPLETE ARE STOCK OR SPECIAL ORDER PARTS NEEDED?) AUTHO: Diagnosis submitted to CHW via web portal ESTIMATES: READY TO SEND
CUSTOMER STATED: Lavatory leaking TECHNICIAN NOTES: Hall bathroom Glacier Bay chrome two handle lavatory faucet leaking from faucet body. Water pressure measured at 60 psi. Faucet failed due to normal wear and tear. Faucet is leaking internally and cannot be repaired, it must be replaced. RESOLUTION/RECOMMENDATIONS: Replaced two handle lavatory faucet and tested. No further problems found. JOB NOTES: JOB STATUS: COMPLETE AUTHO: submitted diagnosis to CHW via Web portal and received authorization through text
CUSTOMER STATED: Sewage ejection pump running constantly TECHNICIAN NOTES: 4/10hp sewage ejection pump in basement running constantly due to failed float switch. RESOLUTION/RECOMMENDATIONS: Recommend replacing float switch. JOB NOTES: JOB STATUS: INCOMPLETE - RETURN TRIP NEEDED PARTS: https://www.homedepot.com/p/Everbilt-Piggy-Back-Float-Switch-for-Sump-and-Sewage-Pumps-EBFSWPB/205618058 AUTHO: Sibmitted via web portal ESTIMATES: No estimates needed at this time. Dhufstetler 11/07/23 Replaced float switch on ejector pump in basement closet and tested. No further problems detected. JOB COMPLETE
CUSTOMER STATED: Toilet leaking from bottom TECHNICIAN NOTES: Master bathroom toilet leaking from aftermarket bidet attachment. RESOLUTION/RECOMMENDATIONS: Removed bidet attachment and reassembled toilet connection. No further leaks found. JOB NOTES: JOB STATUS: COMPLETE PARTS: None required AUTHO: Submitted via web portal ESTIMATES: No estimates at this time.
The homeowner complaint is that the washing machine drain line is backing up and overflowing The homeowner also said that they are hearing the toilets gurgling on occasion when one toilet is flushed the other toilet gurgles I found that the washing machine drain line is backing up when it drains And when the kitchen sink is used you can hear gurgling coming from the washing machine drain line I ran my Sink machine through the washing machine drain line and attempted to clear a clog but I could not get it clear I was feeling something very hard in the drain line and When I retrieved my cable it was covered in rust I looked in the crawl space through a foundation vent and found that the drain line for the washing machine is run in steel pipe My recommendation is to replace the steel drain line and replace it with pvc I would also recommend the homeowner have the septic system tested Authorization:150revc Ahs denied the work to be done Job completion: job completed Estimates
Came out today to provide a complimentary estimate for a bathroom remodel, we will have a estimate to provide sink, shower, and toilet and also a estimate to have the home owner provide the items. The drainage is already roughed in, there is a water hot and cold near the area. The shower head must be above 6’3” for the son to be able to shower. The measurements are all in my pictures. Home owner would like Dan or Chris to get with him once estimate is complete and built.