Customer Stated: They were unable to get any water going to the kitchen faucet after changing out the batteries for the motion sensor. Tech Notes: Upon inspection I found this is a Moen single handle with pull down sprayer, and has a motion activation located in the main level kitchen of the home. I found that after reconnecting the battery pack, and plugging wires back into the motion sensor box, the box itself would make a loud beep that sounded like there was an error happening within the box. I let the h/o know I believe there is something wrong with the circuits inside of the sensor box, and that they would need to contact Moen to have parts shipped directly to the home for repairs. The h/o owners were also interested in getting rid of the motion sensor, and replacing the whole faucet itself as they would not like to have these types issues/problems in the future. I presented options to have this done through service, and the h/o elected shop around for faucets before making any
Customer/ Tenant States: No water is coming to the washer in the laundry room. Technician Notes: Upon arrival, the hot water was off on the hot side valve in the washer box. Tested both connections for flow. Water is making it to the washer on the hot and cold side. Water would not flow into washer. There is an issue with the tenants washer. Resolution: Tenant will need a new washer, call an appliance tech, or reach out to where she purchased it from. Job Notes: No exterior sewer clean out located. Job Status: Complete. Autho: Bill to ResiPro. Estimates: No additional needed.
TECHNICIAN NOTES : Out to the residence today for a sold estimate to install a new 50 gallon natural gas water heater, along with all new code required items in the garage of the home. RESOLUTION : Installed new 50 gallon natural gas Bradford white water heater with all new code required items. New water heating system has been fully pressurized and tested for leaks. At this point in time system is operating as it should and showing no current concerns. Water heater is currently heating up 50 gallons of water JOB NOTES : Please bill card on file for remaining due balance. JOB STATUS : Job complete This is a complimentary service estimate to install a new 50 gallon natural gas water heater with all new code required items in the garage of the home with no space restrictions. New water heating system will be installed up to current state code. Water heater installed will include a extended 10 year manufacturing warranty.
CUSTOMER STATED : Pilot light in water heater will not stay lit. TECHNICIAN NOTES : Out to the residence today for the concern of a 2020 natural gas Rheem water heater not operating properly. Pilot on water heater will not stay lit. Customer has contacted the manufacturer and received a new gas control valve and pilot light assembly kit. Customer was not on site but was able to communicate on a recorded line for the repairs needed. Customer authorized on a recorded line to install customer supplied gas control valve and pilot wiring assembly. RESOLUTION : Installed customer supplied gas control valve and pilot wiring assembly for existing 50 gallon natural gas water heater located in the garage on a platform. Repairs have been pressurized and tested with no further concerns at this point in time. Water heater is currently heating up 50 gallons of hot water. JOB NOTES : Please bill card on file for invoice amount. Customer not on site while out today. JOB STATUS : Jo
CUSTOMER STATED: Thermal expansion tank is leaking. TECHNICIAN NOTES: Out to the residence today for the concern of the thermal expansion tank above the 50 gallon natural gas water heater. Thermal expansion tank is leaking and needs to be replaced. Homes water pressure is within code testing at 60 PSI from boiler drain on water heater. Existing water heater is 18 years of age and is showing severe signs of corrosion, mainly near the hot side water heater nipple. Metal of water heater tank around hot side nipple has become brittle amd will break down if you barely apply pressure to the metal. Water heater is not leaking at this time. Therefore, I have only recommended to replace the leak in the thermal expansion tank on the water heating system to rely home warranty. Choice home warranty has denied the claim to replace the leaking thermal expansion RESOLUTION/RECOMMENDATIONS: No repairs made today. Customer has requested that we send all recommended service estimates to thei
CUSTOMER STATED: TECHNICIAN NOTES: RESOLUTION/RECOMMENDATIONS: JOB NOTES: JOB STATUS: COMPLETE/NOTCOMPLETE (RETURN TRIP NEEDED?) PARTS: (IF INCOMPLETE ARE STOCK OR SPECIAL ORDER PARTS NEEDED?) AUTHO: (AUTHO CODE OR WHO YOU SPOKE TO) ESTIMATES: (READY TO SEND OR NEED REVIEW)
CUSTOMER STATED: TECHNICIAN NOTES: RESOLUTION/RECOMMENDATIONS: JOB NOTES: JOB STATUS: COMPLETE/NOTCOMPLETE (RETURN TRIP NEEDED?) PARTS: (IF INCOMPLETE ARE STOCK OR SPECIAL ORDER PARTS NEEDED?) AUTHO: (AUTHO CODE OR WHO YOU SPOKE TO) ESTIMATES: (READY TO SEND OR NEED REVIEW)
CUSTOMER STATED: leaking coming from shower is worse then it was before the repair. He also stated that the repair lasted about a week and then started leaking again but was worse TECHNICIAN NOTES: found shower drain leaking again. Master bathroom walk in shower has multiple little cracks in fiberglass base. Attempted to tighten up shower drain further to see if it wasn’t tightened enough and shower drain was fully tight. Managed to get an extra half turn in shower before I was uncomfortable tightening any further. This slowed the leak below slightly but as soon as weight is put on shower base the leak comes back far worse then before. I believe one of the cracks has fully made it through the fiberglass RESOLUTION/RECOMMENDATIONS: replace shower base and walls JOB NOTES: need to have this put on a do not go to go over autho and estimate with Dan later JOB STATUS: not completed PARTS: (IF INCOMPLETE ARE STOCK OR SPECIAL ORDER PARTS NEEDED?)
CUSTOMER STATED: vibrating noise coming from around water heater TECHNICIAN NOTES: after testing found no issues with pressure or water heater. After talking with customer and him describing the issue I believe the issue comes from some sediment being trapped inside PRV. Tested valve on water heater and it was opened all the way. RESOLUTION/RECOMMENDATIONS: replace PRV JOB NOTES:PRV is old but pressure in house is fine. PRV should be replaced to solve the vibrating issue customer is having. Water heater is 24 years old and highly recommended to customer to replace before it starts to leak. JOB STATUS: It completed PARTS: watts PRV AUTHO: no issues detected with PRV but waiting on choice ESTIMATES: (READY TO SEND
CUSTOMER STATED: TECHNICIAN NOTES: RESOLUTION/RECOMMENDATIONS: JOB NOTES: JOB STATUS: COMPLETE/NOTCOMPLETE (RETURN TRIP NEEDED?) PARTS: (IF INCOMPLETE ARE STOCK OR SPECIAL ORDER PARTS NEEDED?) AUTHO: (AUTHO CODE OR WHO YOU SPOKE TO) ESTIMATES: (READY TO SEND OR NEED REVIEW)
Called out for issue with basement toilet no flushing. Found basement sewage ejection pump has failed and is not working. Will need to replace sewage ejection pump and correct discharge line with a new check valve and isolation valve to bring up to code.
CUSTOMER STATED: garbage disposal was making noise and not working TECHNICIAN NOTES: upon arrival, the garbage disposal had a foreign object in it, ran the disposal and the foreign object passed through. Everything is working as it should at this time RESOLUTION/RECOMMENDATIONS: garbage disposal had foreign object, removed foreign object . Checked and tested garbage disposal, everything is working as it should at this time JOB NOTES: please bill accordingly JOB STATUS: COMPLETE AUTHO: submitted under autho ESTIMATES: no further needed
CUSTOMER STATED: water heater is leaking out of bottom of heater TECHNICIAN NOTES: found 50 gallon natural gas heater leaking from bottom of heater. The heater is 18 years old and needs to be replaced. Heater will need expansion tank strap gas flex and valve and drip leg. Heater is in basement and will need 2 men to replace. RESOLUTION/RECOMMENDATIONS: replace 50 gallon natural gas water heater with standard 50 gallon natural gas JOB NOTES: 50 gal water heater is in a tight space and in a basement will need 2 men and to replace unit. JOB STATUS: Not completed was denied by choice, presented customer with service estimates he would also like a tankless estimate. PARTS: standard 50 gal natural gas AUTHO: (AUTHO CODE OR WHO YOU SPOKE TO) Choice originally denied claim, updated additional pictures and notes and choice responded with purchasing has begun awaiting unit specifications, unsure at this time what the autho is. ESTIMATES: (READY TO
CUSTOMER STATED: TECHNICIAN NOTES: RESOLUTION/RECOMMENDATIONS: JOB NOTES: JOB STATUS: COMPLETE/NOTCOMPLETE (RETURN TRIP NEEDED?) PARTS: (IF INCOMPLETE ARE STOCK OR SPECIAL ORDER PARTS NEEDED?) AUTHO: (AUTHO CODE OR WHO YOU SPOKE TO) ESTIMATES: (READY TO SEND OR NEED REVIEW)
