CUSTOMER STATED: The homeowner complaint is that the guest bathroom toilet is leaking even when the water is turned off to it TECHNICIAN NOTES: We found that the toilet is completely empty of water and the cause is the tank has a crack that runs from the top to the bottom RESOLUTION/RECOMMENDATIONS: The toilet needs to be replaced JOB NOTES: JOB STATUS: COMPLETE/NOTCOMPLETE (RETURN TRIP NEEDED?) Job not completed the homeowner is unsure of what they want to do PARTS: (IF INCOMPLETE ARE STOCK OR SPECIAL ORDER PARTS NEEDED?) AUTHO: (AUTHO CODE OR WHO YOU SPOKE TO) Submitted online denied the claim ESTIMATES: (READY TO SEND OR NEED REVIEW) Built and ready to send We explained the high pressure issue to the homeowner and gave them the option to go through us or to get a new work order from choice And they said they are going to deal with it later