The technician was prompt, professional and pleasant to work with.
Response from My Georgia Plumber:
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
Overall Experience
Quality
Price
Convenience
We showed today to site and found the recirculating pump was doing some loudly noises only option to stop it was to replace it. We replaced with a new pump, this job was completed today. Invoice price.
Customer stated: they had a leaking drain. Tech notes: called out today to look at a leaking drain line. While on site I found the leak is coming from a 2 inch pvc drain line coming from the tub/shower above the laundry room. The fitting the leak is located on is the p trap. The p trap is not glues in where it looks like the glue had corroded away and can easily remove the fitting. Resolution: we will need to come out with 2 2 inch pvc couplings and a 2 inch pvc p trap with a 5 ft of 2 inch pvc to replacing the p trap in the laundry room below. I replaced the p trap and all other pvc fittings that were needed to make repair. Once repair was comeplete I turned water on and tested to find no further leaks or drips. Job status: complete Job notes:
Customer/ Tenant States: Leak showing up in the kitchen ceiling. He thinks it could be HVAC related. Technician Notes: No HVAC lines in this area, leak lines up more with thru upstairs hallway bathroom shower. Cut open drywall in kitchen and upstairs hallway closet to expose leaking connection on the hallway bathroom shower valve. Plastic elbow/ connector piece was not installed properly. Resolution: Cut off plastic connector and installed new PEX and new connector. Job Notes: Tenant did not have time for inspection. Job Status: Complete. Autho: Bill to ResiPro. Estimates: No additional needed.
Customer call about kitchen sink leaking replace basket strainer on left side of the sink 3 tub has slow drain clean the drain and everything is good Bathroom faucet has slow water pressure fixed and is good Replace pressure regulator valve Job is complete
The tenants complaint is that the guest bathroom tub backed up when the sink or toilet is used We tested the system and could not recreate the issue We checked all the items in all the bathrooms and did not find anything giving any issues or signs of an active clog No mechanical failure at this time Job completed No estimates needed
Customer stated: they had a leak somewhere. Tech notes: while on site I found the hall way floor buckling and the left side wall to be soggy. There is a vent that is used as an access panel for the condensation pump on the hvac unit. The pump is clogged and is causing water to leak into the tenants bathroom and in the hallway. Resolution: resi pro needs to send an hvac tech to look at the pump. Job status complete.
Customer stated basement bathroom backing up when anything is used Found basement bathroom was backing up after a few minutes of running water Opened clean out outside and found that it was full. Ran sewer machine down clean out and got stuck inside of the septic tank. Got the cable free of the septic tank Septic is full. Resi needs a septic company to come and inspect the septic system. Job is not completed.
Tenet stated that the dishwasher was not draining and the shower in the basement was not draining. Tested dishwasher to find no issues at all. Ran sink for 20 minutes along side the dish washer and everything thing drained perfectly. I forced the dishwasher to drain to not have to wait for the full cycle so there may be an issue with the dish washer that an appliance technician should take a look at. Shower in basement drain backing up, ran pistol snake down drain and cleared the line. Pulled out a large amount of hair and other build up. Shower draining perfectly now. Job is completed.
Find main line clog run small machine and pull some roots I recommend to come back with camera so we can locate were roots going into the line
We showed to places and found where the leak was coming from, leak is been caused by splash and water running in the. Edge of the floor where it touches the shower wall,, So this isn’t drain or pressurized water leak. Job complete. Also need to send estimate to replace a recirc pump Taco pump
The homeowner complaint is they are seeing water leak from the water heater We found that there is water leaking from the tank and coming out around the drain valve. The water heater is not covered by constellation. We are recommending to replace the water heater it is still under the manufacturer warranty it is a 2021 Job not completed Estimates are built and ready to send
Customer stated: leak in garage. Technician notes: upon inspection found that leak was coming from underneath kitchen sink. All drain washers were worn and not sealing. Replaced washers as a temporary fix, proper fix will have to cut open wall and lower kitchen sink drain. MGP notes: please bill accordingly Job status: complete Estimates: please forward to customer
Water heater is not leaking, Leak is coming from the HVAC unit next to the heater and will need a professional HVAC technician to properly diagnose the cause of failure technician today. Use gas sniffer on all visible plumbing related and gas fittings and found no gas leak presenting itself today.
Customer stated: washing machine is not getting cold water and cold water is hot. Technician notes: upon inspection found that washing machine box was plumbed in reverse, switched hoses to correct connections and all is working proper this time. MGP notes: please bill accordingly Estimates: no further needed Job status: complete
Customer/ Tenant States: The ceiling in the main level master bathroom is falling down. There is a leak under the kitchen sink. Technician Notes: Out today to look into issue with the ceiling falling apart in the master bathroom and a leak under the sink in the kitchen. Popcorn ceiling is peeling off master bathroom ceiling due to moisture/ humidity when taking a shower. All plumbing above this area was tested without issue. Popcorn ceiling texture was put on very lightly and the humidity is causing it to drop. Leak under the kitchen sink is coming from the drain assembly falling apart. Loose connections/ missing washers. Resolution: Advised tenant to use the exhaust fan while showering to help remediate humidity/ moisture in the bathroom when showering. There is nothing I can do for the popcorn ceiling. Rebuilt tubular under kitchen sink with new washers. Tested after rebuild for leaks. Job Notes: Sewer clean out located under front porch. These issues found today have nothing to d