The technician was prompt, professional and pleasant to work with.
Response from My Georgia Plumber:
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
Overall Experience
Quality
Price
Convenience
Customer stated: upstairs bathtub is leaking to basement bathroom ceiling and upstairs bathroom ceiling has water leaking through it. Technician notes: upon inspection and multiple testing of all plumbing in house was unable to recreate either leak, there is no plumbing above upstairs bathroom and it was not raining when leak appeared. Unable to recreate any leaks at this time, advised customer to use bathtub normal and call back if leaks appear again. MGP notes: please bill accordingly. Job status: complete
Customer stated kitchen sink is leaking Found kitchen sink leaking from both basket strainer. Both basket strainers look to have been replaced recently but are missing the paper and rubber gaskets that go on the bottom side of the basket strainer causing the, to leak. Fully disassembled the drain assembly below the sink and Replaced both basket strainers and tested everything. Job is completed.
Customer stated at time of appointment that there was a leak coming from the pipes down into the laundry room as technician inspected. He found that there is multiple leaks coming from multiple different points of the cast-iron branch. Due to the amount of rust corrosion on the cast-iron we highly recommend to cut out every bit of the cast-iron that’s visible and replaced with PVC to repair all of the leaks at once.
Tenant States: Water leaking out the side of the home. Technician Notes: Determined leak coming from the side of the home is the relief line coming from the T&P. 2023 Rheem water heater located in attic has a T&P that is pushing water through due to high pressure. T&P will need replaced. Measured pressure at 180psi, which is dangerously high. PRV located in the garage needs replaced in order to regulate water pressure down to a manageable pressure for the home. Resolution: Replaced the PRV located in the garage. Installed a new Wilkins double union 3/4” PRV. Old PRV had to be cut out due to how it was installed and the bonding compound used on the threads. Set pressure to 60psi and tested for leaks. Replaced the T&P on the 2023 Rheem water heater in the attic. Restored water and tested for leaks/ proper function. Job Notes: Sewer clean out located under front porch. Job Status: Complete. Autho: Bill to ResiPro. Estimates: No additional needed.
CUSTOMER STATED: Water heater is leaking. TECHNICIAN NOTES: Out to the residence today for the concern of a 50 gallon natural gas water heater in the basement leaking from the base. Existing water heater was manufactured in 1999. After discussing options with customer, she felt as it was best to replace existing pressure regulating valve and leaking water heater located in basement. RESOLUTION/RECOMMENDATIONS: Sold service estimate to replace existing pressure regulating valve and to install a new 50 gallon natural gas water heater with all new code required items. New pressure regulating valve and water heater system is basement is currently fully pressurized and is showing no further concerns at this point in time. Homes water pressure is reading 45 PSI with new prv. JOB NOTES: Please bill card in photos for invoice amount. No exterior clean out. JOB STATUS: COMPLETE/NOTCOMPLETE (RETURN TRIP NEEDED?) Job complete PARTS: (IF INCOMPLETE ARE STOCK OR SPECIAL ORD
CUSTOMER STATED: water heater is leaking and running up water bill. TECHNICIAN NOTES: when I arrived I found water pouring out of ceiling from hall bathroom shower onto water heater. After inspecting further water stop running out of ceiling. Some one was taking a shower when water was coming out of ceiling. There is leak either coming from the shower valve or waste and overflow of the shower. I am unable to fully deduce which without cutting a hole in the wall behind the shower. The water heats t&p valve is running constantly. This is caused by the water pressure being 120 psi at the water heater. No expansion tank installed on the water heater which could also be a cause of the t&p valve opening RESOLUTION/RECOMMENDATIONS:install expansion tank/ replace water heater replace PRV. Rebuild/replace shower valve/ replace waste and overflow. If t&p is going off after expansion tank is installed and PRV is replaced then t&p needs to b replaced as well. JOB NOTES: water heate
Customer had a exterior waterline leak in the front yard, Technician and help her today cut out old PVC that was cracked at the 90 joint and replaced it with pecks to resolve the issue. Tenent requested a letter to send to water company as well as pictures of the invoice
CUSTOMER STATED: TECHNICIAN NOTES: RESOLUTION/RECOMMENDATIONS: JOB NOTES: JOB STATUS: COMPLETE/NOTCOMPLETE (RETURN TRIP NEEDED?) PARTS: (IF INCOMPLETE ARE STOCK OR SPECIAL ORDER PARTS NEEDED?) AUTHO: (AUTHO CODE OR WHO YOU SPOKE TO) ESTIMATES: (READY TO SEND OR NEED REVIEW)
CUSTOMER STATED: Toilet not flushing properley, had a high gas bill TECHNICIAN NOTES: Upon further inspection toilet functions properly just have to hold the button to fully flush . No visible gas leaks. Inspected the whole gas line from the meter inside the home . RESOLUTION/RECOMMENDATIONS: Recommend sending a hvac technician for further inspection of issue. JOB NOTES: Checked all visible gas line for leaks Found no leaks at this time Recommend customer call Resi to get hvac tech to check system JOB STATUS: COMPLETE/NOTCOMPLETE (RETURN TRIP NEEDED?) Complea PARTS: (IF INCOMPLETE ARE STOCK OR SPECIAL ORDER PARTS NEEDED?) N/a AUTHO: (AUTHO CODE OR WHO YOU SPOKE TO) ESTIMATES: (READY TO SEND OR NEED REVIEW) N/a
No plumbing issue as of today’s appointment, related to our repairs made in January. Tenant stated that there was moisture by the wood but no standing water and did not see anything dripping from the pipe repair itself. Technicians ran multiple loads of water down the drain to find no plumbing leak. Repro will need to reach out to a foundation and a restoration company to deal with the mold and the moisture coming from the third location as diagnosed on previous trip.
Stated..leak in ceiling of kitchen Tech notes.. came out today to diagnose leak in kitchen ceiling. Cut a 4” x4” hole and found that there was water leaking through the upstairs bath outer edge causing a splash on the ceiling of the kitchen. Resolution.. recommended to homeowner to have shower sealed and or get a splash guard for the tub Notes.. no clean out Status.. complete
CUSTOMER STATED: The homeowner complaint is that the basement bathroom isn’t draining well and they haven’t heard the sewage pump kick on TECHNICIAN NOTES: I found that the basement bathroom is not draining well and after running water for a few the toilet started gurgling I checked the sewage ejector pump and found it is not pumping at all RESOLUTION/RECOMMENDATIONS: Need to replace the sewage ejector pump the check valve And install a shut off JOB NOTES: JOB STATUS: COMPLETE/NOTCOMPLETE (RETURN TRIP NEEDED?) Job not completed PARTS: (IF INCOMPLETE ARE STOCK OR SPECIAL ORDER PARTS NEEDED?) AUTHO: (AUTHO CODE OR WHO YOU SPOKE TO) Needs to be submitted to choice home warranty ESTIMATES: (READY TO SEND OR NEED REVIEW) Built and need to get with management No visible clean out
CUSTOMER STATED: The pilot light went out on fairly new heater TECHNICIAN NOTES: Upon arrival found pilot light to be out Gas control valve was never rest when pilot went out so it would not let pilot reignite No visible clean out RESOLUTION/RECOMMENDATIONS: Relit pilot light Also giving home owner a services quote to replace the Prv and shut off valve JOB NOTES: JOB STATUS: COMPLETE/NOTCOMPLETE (RETURN TRIP NEEDED?) Compleat PARTS: (IF INCOMPLETE ARE STOCK OR SPECIAL ORDER PARTS NEEDED?) N/A AUTHO: (AUTHO CODE OR WHO YOU SPOKE TO) auth28938886 for diagnosis ESTIMATES: (READY TO SEND OR NEED REVIEW) ready to send
CUSTOMER STATED: Whistling Nose happens when water is running TECHNICIAN NOTES: Upon inspection found the main water gate style shut off to be leaking And pressure regulator to be making a whistling noise from the regulator Checked pressures and pressure was at 60 psi RESOLUTION/RECOMMENDATIONS: Replace shut off valve and Prv JOB NOTES: Waited time limits never heard from choice Gave customer service options and customer wanted to wait on home warranty No visible cleanout JOB STATUS: COMPLETE/NOTCOMPLETE (RETURN TRIP NEEDED?) Not compleat PARTS: (IF INCOMPLETE ARE STOCK OR SPECIAL ORDER PARTS NEEDED?) If approved needs Prv and shut off valve AUTHO: (AUTHO CODE OR WHO YOU SPOKE TO) ESTIMATES: (READY TO SEND OR NEED REVIEW) ready to send
CUSTOMER STATED: water heater is leaking TECHNICIAN NOTES: came out today for diagnosis while out on site found that the expansion tank had burst and a crack on it will need to replace expansion tank in order to address issue. RESOLUTION/RECOMMENDATIONS: as of today choice home warranty did not approve replacement of expansion tank will send over estimate for replacement could not locate clean out , and water lines have a ongoing leak so I can not check pressure today due to issue. JOB NOTES: JOB STATUS: COMPLETED diagnosis ) PARTS: (IF INCOMPLETE ARE STOCK OR SPECIAL ORDER PARTS NEEDED?) AUTHO: (AUTHO CODE OR WHO YOU SPOKE TO) ESTIMATES: (READY TO SEND