The technician was prompt, professional and pleasant to work with.
Response from My Georgia Plumber:
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
Overall Experience
Quality
Price
Convenience
Customer stated: Resident called about toilet has overflow in hallway for the upstairs. Tech notes: called out to home because of a leak in the main level half bath bathroom toilet. While on site we found that no water was leaking from toilet, we found that the flapper was old due to wear and age and not sealing properly in main level guest bathroom. Change flappers in all 3 bathrooms in home due to wear and age. Master bathroom toilet flapper and hallway bathroom toilet flapper and upstairs hallway toilet changed. Resolution: change out old flapper with new flapper in the main level powdered bathroom toilet, master bathroom toilet, and upstairs hallway toilet. flushed 5times like someone was using it to ensure it works properly.
Tech notes: out today to install new mgp supplied 40 gallon natural gas water heater. Upon arrival, turned water off to home and drained down existing unit. Once drained, disconnected and removed heater. Unboxed and prepped new heater, placed new heater onto pan. Installed new copper risers, shut off valve, expansion tank, gas flex line, gas shut off, gas drip leg. Once all connects were made, turned water back on to test. Everything is functioning properly at this time. Successfully lit water heater. Job status: complete
Tech notes: out today for high water bill. Upon arrival, inspected toilets inside home found that one of the fill valve parts was sitting in the tank. Reinstalled piece onto fill valve for upstairs toilet. And the downstairs toilet flapper has failed. Installed new flapper on downstairs toilet. Checked and tested. Everything is functioning properly at this time. Pressure on home is good
Tech notes: out today for no hot water and stove not working. Upon arrival, tested multiple fixtures inside home and got hot water. Tested all 4 eyes on stove and they are working properly at this time. No mechanical failure at this time. Job status: complete
We showed today to site and found the recirculating pump was doing some loudly noises only option to stop it was to replace it. We replaced with a new pump, this job was completed today. Invoice price.
Customer stated: they had a leaking drain. Tech notes: called out today to look at a leaking drain line. While on site I found the leak is coming from a 2 inch pvc drain line coming from the tub/shower above the laundry room. The fitting the leak is located on is the p trap. The p trap is not glues in where it looks like the glue had corroded away and can easily remove the fitting. Resolution: we will need to come out with 2 2 inch pvc couplings and a 2 inch pvc p trap with a 5 ft of 2 inch pvc to replacing the p trap in the laundry room below. I replaced the p trap and all other pvc fittings that were needed to make repair. Once repair was comeplete I turned water on and tested to find no further leaks or drips. Job status: complete Job notes:
Customer/ Tenant States: Leak showing up in the kitchen ceiling. He thinks it could be HVAC related. Technician Notes: No HVAC lines in this area, leak lines up more with thru upstairs hallway bathroom shower. Cut open drywall in kitchen and upstairs hallway closet to expose leaking connection on the hallway bathroom shower valve. Plastic elbow/ connector piece was not installed properly. Resolution: Cut off plastic connector and installed new PEX and new connector. Job Notes: Tenant did not have time for inspection. Job Status: Complete. Autho: Bill to ResiPro. Estimates: No additional needed.
Customer call about kitchen sink leaking replace basket strainer on left side of the sink 3 tub has slow drain clean the drain and everything is good Bathroom faucet has slow water pressure fixed and is good Replace pressure regulator valve Job is complete
The tenants complaint is that the guest bathroom tub backed up when the sink or toilet is used We tested the system and could not recreate the issue We checked all the items in all the bathrooms and did not find anything giving any issues or signs of an active clog No mechanical failure at this time Job completed No estimates needed
Customer stated: they had a leak somewhere. Tech notes: while on site I found the hall way floor buckling and the left side wall to be soggy. There is a vent that is used as an access panel for the condensation pump on the hvac unit. The pump is clogged and is causing water to leak into the tenants bathroom and in the hallway. Resolution: resi pro needs to send an hvac tech to look at the pump. Job status complete.
Customer stated basement bathroom backing up when anything is used Found basement bathroom was backing up after a few minutes of running water Opened clean out outside and found that it was full. Ran sewer machine down clean out and got stuck inside of the septic tank. Got the cable free of the septic tank Septic is full. Resi needs a septic company to come and inspect the septic system. Job is not completed.
Tenet stated that the dishwasher was not draining and the shower in the basement was not draining. Tested dishwasher to find no issues at all. Ran sink for 20 minutes along side the dish washer and everything thing drained perfectly. I forced the dishwasher to drain to not have to wait for the full cycle so there may be an issue with the dish washer that an appliance technician should take a look at. Shower in basement drain backing up, ran pistol snake down drain and cleared the line. Pulled out a large amount of hair and other build up. Shower draining perfectly now. Job is completed.
Find main line clog run small machine and pull some roots I recommend to come back with camera so we can locate were roots going into the line
We showed to places and found where the leak was coming from, leak is been caused by splash and water running in the. Edge of the floor where it touches the shower wall,, So this isn’t drain or pressurized water leak. Job complete. Also need to send estimate to replace a recirc pump Taco pump
The homeowner complaint is they are seeing water leak from the water heater We found that there is water leaking from the tank and coming out around the drain valve. The water heater is not covered by constellation. We are recommending to replace the water heater it is still under the manufacturer warranty it is a 2021 Job not completed Estimates are built and ready to send